CHAPTER ONE
INTRODUCTION
1.1 Background to the study
1.2 Statement of the problem
1.3 Research Question
1.4 Objectives of the study
1.5Statement of Hypotheses
1.6 Significance of the study
1. 7 Scope and Limitations of the study
1.8Definition of Operational Terms
CHAPTER TWO
LITERATURE REVIEW
2.1Introduction
2.2Conceptual Framework
2.2.1Automated Teller Machine (ATM)
2.2.2Reasons for Automation of Banking Operation
2.2.3 Application of Automated Teller Machine
2.2.4 Concept of Service Quality
2.2.5Concept of Customer Satisfaction
2.3Theoretical Framework
2.4Empirical Review
2.5Summary
CHAPTER THREE
RESEARCH METHODOLOGY
3.1 Introduction
3.2 Research Design
3.3 Population and Sampling Technique
3.4 Methods of Data Collection
3.5 Procedure for Data Analysis and Model Specification
3.6 Justification of Methods
3.7 Summary
CHAPTER FOUR
DATA PRESENTATION AND ANALYSIS
4.1Introduction
4.2Data Presentation
4.3Discussion of Findings
4.4Summary
CHAPTER FIVE
SUMMARY, RECOMMENDATIONS AND CONCLUSIONS
5.1Summary
5.2Conclusion
5.3Recommendations
References
APPENDIX 1
APPENDIX II
QUESTIONNAIRe
