ABSTRACT
Electronic banking has become an important practice among commercial banks in Nigeria. The introduction of this electronic banking helps improve banking efficiency in rendering services to customer, it was in line with this that the study aim at examine the impact of electronic banking in Nigeria. Questionnaire was employed in the course of gathering data for the study and administered on to employees, while chi-square was used in data analysis. The result indicated that, modern e-banking has contributed greatly to the growth and development of banks. The bank has an effective electronic banking which has improve its customer’s relationship and satisfaction. The study concludes that for the efficient operations of banking services, modern e-banking technology is necessary and recommends among others, the training of staff to acquire the modern tools of e-banking, bank management addressing the problem of power supply in their organisations, wide area network, electronic file transfer, intensification of enlightenment programmes, and others, for the necessary legal codes banking should be established in order to enhanced growth of the industry in the country.
TABLE OF CONTENTS
Title page i
Certification ii
Dedication iii
Acknowledgement iv
Abstract v
Table of contents vi
CHAPTER ONE – INTRODUCTION
1.1 Background of the study 1
1.2 Statement of the problem 6
1.3 Objective of the study 7
1.4 Research question 8
1.5 Research hypothesis 8
1.6 Significance of the study 9
1.7 Scope of the study 10
1.8 Limitation of the study 10
CHAPTER TWO – LITERATURE REVIEW
2.1 Introduction 11
2.2 The view on electronic banking 12
2.3 Electronic Banking 14
2.4 The entry of Nigeria Banking into Electronic Banking 14
2.5 The Regulatory Challenges 15
2.6 Electronic Banking profitability and efficiency 15
2.7 Bank customer relationship 16
CHAPTER THREE – RESEARCH METHODOLOGY
3.1 Introduction 17
3.2 Population of study 17
3.3 Sampling techniques 17
3.4 Sample size 17
3.5 Source of Data 17
3.6 Method of data analysis 18
3.6.1 Personal interview method 18
3.6.2 Validity and reliability of the research instrument 19
3.7 Validity of the research instrument 19
3.8 Reliability of the research instrument 19
3.8.1 Test of hypotheses and inference 20
3.8.2 Decision rule and justification 20
CHAPTER FOUR – DATA ANALYSIS, RESULT AND DISCUSSION
4.1 Introduction 21
4.2 Decision Rule 25
CHAPTER FIVE – SUMMARY, FINDINGS, CONCLUSION AND RECOMMENDATION
5.1 Summary 26
5.2 Findings 26
5.3 Conclusion 26
5.4 Recommendation 28
Reference
Appendix
