THE EFFECTS OF TELECOMMUNICATION SERVICE ON CUSTOMER SATISFACTION IN NIGERIA

(Banking and Finance Project Topics & Materials)

Type: Project
Department: Banking and Finance
Project ID: BFN1746
Access Fee: ₦5,000 ($14)
Pages: 64 Pages
Format: Microsoft Word
Views: 374
Report This work

For more Info, call us on
+234 8130 686 500
or
+234 8093 423 853

THE EFFECTS OF TELECOMMUNICATION SERVICE ON CUSTOMER SATISFACTION IN NIGERIA (A study of MTN users in Owerri)

ABSTRACT

The study was carried out to determine the effect of telecommunication service on service delivery and customer satisfaction. To carry out this research work survey research design employing questionnaire was used as the instrument of data collection. The data collected were presented in tables and analyzed using simple percentage and ANOVA. The result review that MTN does not provide the needed service. That their service is characterized with network fluctuations, high calls charges and unnecessary SMS. It was recommended that MTN and other Telecommunications companies should provide the needed service to achieve customer satisfaction in Nigeria.

THE EFFECTS OF TELECOMMUNICATION SERVICE ON CUSTOMER SATISFACTION IN NIGERIA

For more Info, call us on
+234 8130 686 500
or
+234 8093 423 853

Type: Project
Department: Banking and Finance
Project ID: BFN1746
Access Fee: ₦5,000 ($14)
Pages: 64 Pages
Format: Microsoft Word
Views: 374

Payment Instruction

Bank payment for Nigerians, Make a payment of ₦ 5,000 to

Bank	GTBANK
Account Name	Obiaks Business Venture
Account Number	0211074565

Bitcoin: Make a payment of 0.0005 to

Bitcoin(Btc)


Copy to clipboard Copy text

ABSTRACT Telecommunication plays a significant role in the country's economic development. Firms' profitability, growth and survival depend upon efficiency and effectiveness of data, voice and media transmission. Across section survey of five customer care centers owned by three mobile service providers was done. Simple Random sampling was... Continue Reading

Type:Project
ID:BAM3625
Department:Business Administration and Management
Pages:3

2. EFFECTIVE MARKETING AS A TOOL FOR ACHIEVING MAXIMUM CUSTOMER SATISFACTION IN TELECOMMUNICATION INDUTRY

” CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY Telecommunication is explained by Bell Graham as communication between two people using equipment to overcome the effect, caused by distance or physical barriers between them. The... Continue Reading

Type:Project
ID:MAS0246
Department:Mass Communication
Pages:78

3. EFFECTIVE MARKETING AS A TOOL FOR ACHIEVING MAXIMUM CUSTOMER SATISFACTION IN TELECOMMUNICATION INDUTRY

Type:Project
ID:MAS0745
Department:Mass Communication
Pages:78

4. Service Quality, Customer Satisfaction and Customer Loyalty Among Customers of Centenary Rural Development Bank, Kabalagala Branch

Abstract The study aimed at establishing the relationship between customer satisfaction, service quality and customer loyalty among customers of Centenary Rural Development Bank, Kabalagala branch. The study specifically intended to; (I) establish the level of customer satisfaction and service quality. (II) examine the level of customer loyalty... Continue Reading

Type:Project
ID:LAW0514
Department:Law
Pages:58

5. EFFECTS OF INNOVATION TOWARDS MEETING CUSTOMER SATISFACTION IN NIGERIA BANKING SECTOR

CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY The Nigerian banking sector, which plays the intermediation role between the surplus and deficit sectors of the economy, propels the development and growth of the economy. Soludo (2004), proposes the reform of the banking sector with the sole objective of moving the economy forward and... Continue Reading

Type:Project
ID:BFN0458
Department:Banking and Finance
Pages:50

6. CUSTOMER SATISFACTION ON PRODUCT AND SERVICE

DELIVERY CHAPTER ONE 1.0 INTRODUCTION 1.1 BACKGROUND OF THE STUDY It is believed that the goal of every organization is to meet the needs and aspirations of its stakeholders. Meeting these needs and aspiration of the stakeholders will not only ensure the survival of the organization but also allow it to... Continue Reading

Type:Project
ID:BFN1626
Department:Banking and Finance
Pages:91

7. THE EFFECTS OF SALES PROMOTIONS ON CUSTOMER GROWTH IN THE NIGERIAN MOBILE TELECOMMUNICATION INDUSTRY

ABSTRACT The purpose of this study was to find out the effects of promotions on customer growth in the Nigerian mobile telecommunication industry. The method adopted by this study was the sample survey method of study instead of a census. The semi-structured questionnaire is made up of both close and open-ended questions. The researcher sampled 50... Continue Reading

Type:Project
ID:MAS0370
Department:Mass Communication
Pages:50

8. SERVICE QUALITY AND CUSTOMER SATISFACTION AMONG RESTAURANTS WITHIN THE UNIVERSITY OF BENIN

ABSTRACT This research aims to address the quality of services rendered by the University of Benin to her students who could also be regarded as her customers and the level of their satisfaction with the aforementioned services. Particularly, the... Continue Reading

Type:Project
ID:BAM0709
Department:Business Administration and Management
Pages:80

9. SERVICE QUALITY AND CUSTOMER SATISFACTION OF SELECTED MONEY DEPOSIT BANKS

CHAPTER 1 INTRODUCTION 1.1 Background of the Study Nigerian banks in the face of increasing competition are currently facing enormous challenges which have made survival increasingly difficult. To survive and be successful providers of financial services, it is extremely important that the present environment should go with a new... Continue Reading

Type:Project
ID:BFN0567
Department:Banking and Finance
Pages:65

10. AN OPERATIONAL MARKETING PLAN FOR MUNCHIES: IMPROVING CUSTOMER SATISFACTION AND SERVICE QUALITY

EXECUTIVE SUMMARY Munchies is a Ghanaian-owned fast-food company, started by Daniel Kwaku Bempah in 2016. The aim of the business was initially to provide Ashesi University students with quality food at wee hours of the night when students are usually hungry, and cannot get food to eat. Since then, the business has evolved into a fully-fledged... Continue Reading

Type:Project
ID:MGT0104
Department:Management
Pages:67