The study was conducted to identify the roles of Total Quality Management in procurement, to identify the methods used in applying total quality management, challenges faced, and find out the solutions to the problems faced, and how other departments recommend procurements activities
The study was undertaken in the procurement department and other closely related departments; Quality Control, Stores, Production and Finance. Participants were all members of the department since they were not many. Study findings indicate that there are various roles played by TQM in procurement with a major one being cutting of costs. They include; inspection, reworks, redresses and scraps, at the same time producing quality goods and services among others. Also increasing support from the top management of the organization encourages the success of the department. It can be concluded that trading period or a number of years suppliers had spent trading period Uganda Clays Limited did not have significant impact on the satisfaction levels. Like wise, the value of business handled by the supplier trading with Uganda Clays Limited did not significantly influence the supplier or purchase satisfaction levels. The variables used in the study are very critical in building trust between two trading partners and the results depict those Uganda Clays Limited material management section needs to address the dissatisfaction in order to improve on the constraints in the supply chain link and consequently the efficiency and customer service for the internal customers.
