web-based campus helpdesk that allows students and staff to perform activities such as submitting a request, viewing a list of request made and checking the status of his/her request, the administrator has to perform tasks such as checking the request from the student and authorizing them that is taking necessary actions on them, the administrator furthermore, has the option to send a proper notification via email to the student with solution to their requests. The methodology for this project is SSADM (Structural system analysis and design methodology) and the programming language used for the project is SQL (Structured Query Language) was used for the database, programming language HTML (Hyper-text Mark-up Language), PHP (Hypertext Pre-processor), CSS (Cascading Style Sheets)
TABLE OF CONTENT Chapter 1: introduction 1.0 background of study 1.1statement of problem 1.2 objective 1.3 significance of the project Chapter 2: literatue review 2.0 introductio 2.1 theoretical background 2.2 review of related literature Chapter 3 system analysis and design 3.0 introduction 3.1 describe the existing system 3.2 analysis of the proposed system 3.3 design of the proposed system Chapter 4 system implementation 4.0 introduction 4.1 choice of development environment 4.2 implementation architecture 4.3 software testing 4.4 documentation 4.4.1 user manual 4.4.2 source code listing Chapter 5: summary and conclusion 5.0 summary 5.1 conclusion 5.2 recommendations References Appendices
LIST OF FIGURES Fig 2.1 Current manual helpdesk process 8
Fig 3.0 The waterfall model �adapter from hughes and cotterell Fig 3.3.1 Use-case diagram of student Fig 3.3.2 use-case diagram of facility head Fig 3.3.3 use-case diagram of administrator Fig 3.3.4 Architecture of an online campus helpdesk system Fig 4 2.0 Block diagram showing the system architecture of the new system Fig4 2.1 Screenshot showing debugging of the login page Fig 4.2.2 screenshot showing debugging of menu item Fig 4.2.3 screenshot showing database of the update record tab Fig 4 2.4 screenshot of user page with selected Department 36 Fig 4.2.5 screenshot of Requests Page 37 Fig 4.2.6 screenshot of All Requests page in admin section 37 Fig 4.2.7 screenshot of login page with valid login details 38 Fig 4.2.8 screenshot of login page with invalid login details 38 Fig 4.2.8 screenshot of user information page 39 LIST OF TABLES Table 3.1 table showing the fields in user table of database 24 Table 3.2 table showing the fields in student table of database 25 Table 3.3 table showing the fields in staff table of database 26 Table 3.4 table showing the fields in call table of database 27 Table 3.1 table showing the fields in knowledge base table of database 28 CHAPTER ONE INTRODUCTION 1.0 Background of Study Customer care is a crucial element of business success. Every time you have contact with your customers you have an opportunity to improve your reputation with them and increase the likelihood of further sales, the same goes for the online campus helpdesk. From your telephone manner to the efficiency of your order- fulfilment systems, almost every aspect of your business affects the way your customers (students) view your business. This guide outlines what student customer care involves. It explains how you can use customer contact, feedback and loyalty schemes to cater for the needs of other students. It also covers how to prepare for receiving a student complaint. Online Campus Helpdesk supports different types of users: ? Students: These are the users who will request for the different facilities of the campus. ? Departments: These are the users who will receive the requests and try to resolve them. ? Administrator: The Administrator will be able to add more students and facility heads to the system.
Online Campus Helpdesk is a web application aimed at providing different services of the college to the students for which they normally have to wait too long. Online Campus Helpdesk will allow students to easily request for different services via this online portal. 1.1 Statement of the Problem
At present the current system works manually. It provides the information in written or oral form within the campus. Individual has to spare his time and energy in order to obtain even the basic information regarding the campus. Apart from this there can be a long and tedious procedure in order to have a solution regarding any particular query. Owing to
1. The difficulties people face in transferring information/data.
2. Sensitive/confidential nature of students� information.
3. Time wasted in manual processing of students� information.
1.2 Aim of study
The Aim of the project are;
1. Students and staff can perform activities such as submitting a request, viewing a list of requests made and checking the status of his/her request. 2. The administrator has to perform tasks such as checking the requests from the students and authorizing them i.e. taking necessary actions on them.
3. The administrator furthermore, has the option to send a proper notification via email to the students with solutions to their requests. 4. Students and staff will also be able to access possible solutions to or information about their complaints/problems from the knowledgebase that would be incorporated into the project. 1.3 Significance of the Project
The significance of this project is listed below:
1. To develop, promote, and provide adequate and efficiently Online Campus Help Desk. 2. To maintain an efficient system of collection, sorting and delivery of students information. 3. To demonstrate increased motivation to the Godfrey Okoye University staff.
4. To eliminate the error involved with the manual method of checking student information. 5. To save the time wasted with manual method of checking information.
ABSTRACT The abstract of the project is now the online help desk information system has eased the general public who wish to make there enquires, log complaints, make a suggestion. These incidents vary significantly in type and urgency and require the attention of officials (hereafter referred to as ‘users’) within one or more Public Sector... Continue Reading
ABSTRACT The abstract of the project is now the online help desk information system has eased the general public who wish to make there enquires, log complaints, make a suggestion. These incidents vary significantly in type and urgency and require the attention of officials... Continue Reading
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ABSTRACT In account form analysis, a lot of discrepancies causes by manual aspect of the form such as: lost of form, inability to correct intakes, poor storage facilities have been a problem in the May fresh savings and loan limited account form. But in recent times, the computer has come to the aid of our banks, May fresh in particular. The... Continue Reading
ABSTRACT In account form analysis, a lot of discrepancies causes by manual aspect of the form such as: lost of form, inability to correct intakes, poor storage facilities have been a problem in the May fresh savings and loan limited account form. But in recent times, the computer has come to the aid of our banks, May fresh in particular. The... Continue Reading
ABSTRACT In account form analysis, a lot of discrepancies causes by manual aspect of the form such as: lost of form, inability to correct intakes, poor storage facilities have been a problem in the May fresh savings and loan limited account form. But in recent times, the computer has come to the aid of our banks, May fresh in particular. The... Continue Reading
ABSTRACT In account form analysis, a lot of discrepancies causes by manual aspect of the form such as: lost of form, inability to correct intakes, poor storage facilities have been a problem in the May fresh savings and loan limited account form. But in recent times, the computer has come to the aid of our banks, May fresh in particular. The... Continue Reading
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This project proposes the use of a propellers to power a lightweight vehicle as a non-conventional means of transportation within the school environment. Propellers work based on the generation of thrust sufficient enough to move a mass (in this case, a lightweight, three-wheeled vehicle) to which it is connected. The propeller powered vehicle... Continue Reading
This project proposes the use of a propellers to power a lightweight vehicle as a non-conventional means of transportation within the school environment. Propellers work based on the generation of thrust sufficient enough to move a mass (in this case, a lightweight, three-wheeled vehicle) to which it is connected. The propeller powered vehicle... Continue Reading