Explore Project Topics on: tackling the challenges of customer through customer improve relationshipmanagement

ABSTRACT This research work was aimed at determining the extent to which the use of man agreement information system will improve customer services in inter-continental bank with much emphasis on the impact of computerization of its operations. A structured questionnaire made up of a little combination of dictatorship and open ended questions was... Continue Reading

USING MANAGEMENT INFORMATION SYSTEM TO IMPROVE CUSTOMER SERVICES IN THE BANKING INDUSTRY (A CASE STUDY OF INTER-CONTINENT BANK) ABSTRACT This research work was aimed at determining the extent to which the use of man agreement information system will improve customer services in inter-continental bank with much emphasis on the impact of... Continue Reading

ABSTRACT This research work was aimed at determining the extent to which the use of man agreement information system will improve customer services in inter-continental bank with much emphasis on the impact of computerization of its operations.  A structured questionnaire made up of a little combination of dictatorship and open ended questions... Continue Reading

ABSTRACT  This research work was carried out in order to examine the extent of using management information system (MIS) to improve customers service and growth in inter-continental bank Enugu with so much emphasis on the impact of computerization on its operation.  This survey made are of information from oral interview questionnaires and... Continue Reading

ABSTRACT This research work was carried out in order to examine the extent of using management information system (MIS) to improve customers service and growth in inter-continental bank Enugu with so much emphasis on the impact of computerization on its operation. This survey made are of information from oral interview questionnaires and certain... Continue Reading

ABSTRACT Telecommunication plays a significant role in the country's economic development. Firms' profitability, growth and survival depend upon efficiency and effectiveness of data, voice and media transmission. Across section survey of five customer care centers owned by three mobile service providers was done. Simple Random sampling was... Continue Reading

Abstract The study was designed to determine the influence of e banking on customer services in Yobe state as perceived by bank customers. The specific purpose of the study were (1) to determine the extent commercial banks utilize e banking to influence customer services (2) the extent e banking influence the quality of customer service (3) the... Continue Reading

ABSTRACT The primary objective of the study was to examine the effects of customer experience management on customer churn in the Telco Industry in Kenya. The specific objectives were: to determine the effect of social environment on mitigation of customer churn in the Telco Industry, to examine the effects of service interface on mitigation of... Continue Reading

ABSTRACT Organizations in the hospitality industry are employing various strategies to retain customers to their facilities due to the increasing competition in the industry and the complexity of customers demand. One key strategy is to ensure efficient customer service to patrons of hotels. This study examines the influence of customer service... Continue Reading

ABSTRACT The study examines the effect of customer satisfaction strategy on customer retention in First Bank. Out of the total population of 138, 70 persons were selected as the sample size. To determine the sample size the simple random sampling technique was used. Questionnaire design by the researcher in five likert scale constitute the... Continue Reading

ABSTRACT The study examines the effect of customer satisfaction strategy on customer retention in  First Bank. Out of the total population of 138, 70 persons were selected as the sample size. To determine the sample size the simple random sampling technique was used. Questionnaire design by the researcher in five likert scale constitute the... Continue Reading

TABLE OF CONTENT CHAPTER ONE: INTRODUCTION Background to the Study - - - - - Statement of the Research Problem- - - - Research Questions - - - - - - Objectives of the Study - - - - - - 1.5 Research Hypotheses- - - - - - 1.6 Scope of the Study- - - - - - 1.7... Continue Reading

ABSTRACT This study assessed the relationship between customer care and customer retention a case of MTN -Uganda. The research was based on the bucket-mouth theory of customer retention. The general objective of the research was to investigate the relationship between customer care and customer retention. The specific objective were; to determine... Continue Reading

The aim of this study was to investigate the effect of customer service strategies on  customer loyalty of insurance firms. The study specifically sought to establish the  extent to which quality service, service bay ambience and technology support  strategies affect loyalty of CIC insurance Group customers in Nakuru County. In  order achieve... Continue Reading

Abstract  The study aimed at establishing the relationship between customer satisfaction, service quality and customer loyalty among customers of Centenary Rural Development Bank, Kabalagala branch. The study specifically intended to; (I) establish the level of customer satisfaction and service quality. (II) examine the level of customer loyalty... Continue Reading

CHAPTER ONE 1.1 ... 1.2  STATEMENT OF THE PROBLEM          There is keen competition among first bank geographical area of this study as a result of environmental changes [especially, technological changes and the first bank induced consolidation]. The bank are in strong contention to outwit one another in the market place. In this... Continue Reading

        I.             To examine the impact of customer relationship management on customer retention.     II.          Q ueue related issues that customer face every day in the banking hall. how it relates to CRM effective loyalty.... Continue Reading

        I.             To examine the impact of customer relationship management on customer retention.     II.          Q ueue related issues that customer face every day in the banking hall. how it relates to CRM effective loyalty.... Continue Reading

MEETING CUSTOMER\'S NEED USING CUSTOMER INFORMATION SYSTEM CHAPTER ONE INTRODUCTION 1.1Background of the study Laudon and Laudon (2002) define as Information System is a set of interrelated components that collect/retrieve, process, store and distribute information to support decision-making and control in an organization. Information system also... Continue Reading

TABLE OF CONTENTS DECLARATION ............................................................................................................................ i APPROVAL .................................................................................................................................. ii DEDICATION... Continue Reading

ABSTRACT Information Technology (IT) is the bedrock for rapid development in a nation, and challenges us to devise bold and courageous initiatives to address a host of vital socio-economic issues such as national security, reliable infrastructure, skilled human resources, open... Continue Reading

INTRODUCTION : Customer relationship management aims to increase an organization's sales by promoting customer satisfaction, and can be achieved using tools such as relationship marketing. CRM is particularly important in the sphere of e-commerce, as there is no personal interaction between the vendor and the customer. A website therefore has to... Continue Reading

INTRODUCTION : Customer relationship management aims to increase an organization's sales by promoting customer satisfaction, and can be achieved using tools such as relationship marketing. CRM is particularly important in the sphere of e-commerce, as there is no personal interaction between the vendor and the customer. A website therefore has... Continue Reading

(A STUDY OF JUMIA.COM AND OLX.COM) ABSTRACT Electronic commerce also known as e-commerce has facilitated the emergence of new marketing strategies and business models in several industries in developing countries, Nigeria inclusive. This study examined E-commerce and Customer satisfaction. Users of and... Continue Reading

DELIVERY CHAPTER ONE 1.0 INTRODUCTION 1.1 BACKGROUND OF THE STUDY It is believed that the goal of every organization is to meet the needs and aspirations of its stakeholders. Meeting these needs and aspiration of the stakeholders will not only ensure the survival of the organization but also allow it to... Continue Reading

THE IMPACT OF SEGMENTATION ON CUSTOMER STATISTACTION (A CASE STUDY OF NBC PLC IN ENUGU METROPOLIS) ABSTRACT Basically, NBC moffers different product to customers which in one way or the other leads to the satisfaction of the desires of the customers. Some objectives of this study are; •To find out the role of segmentation in the marketing of NBC... Continue Reading

Marketing Accountability Standards Board (MASB) key performance indicator Willingness to recommend... Continue Reading

CHAPTER ONE 1.0     Introduction Chapter One begins by clarifying the terminology used in this study. The background to the study, which contextualizes the topic under consideration, is then presented. This is followed by the formulation of the problem statement, and the goals and objectives of the... Continue Reading

mso-fareast-font-family:'Times New Roman';color:#222222'>From Wikipedia, the free encyclopedia 'Times New Roman';color:#222222;mso-ansi-language:EN'>impact of customer satisfaction strategies   'Times New Roman';color:#222222;mso-ansi-language:EN'>(often abbreviated as mso-fareast-font-family:'Times New... Continue Reading

ABSTRACT This write up is an attempt to throw more light on the computerization of customers services in Nigeria banks have been poor this is because customers claim that the bank services is slow and their time is mostly wasted. But on the side of the bank. They have to ensure that the transaction are properly recorded with the sole purpose of... Continue Reading