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TABLE OF CONTENTS Title page        -           -           -           -           -           -           -           -           -           i... Continue Reading
ABSTRACT This project “an Assessment of the Effect of Change Management on Job Satisfaction in First bank Nigeria Holding. The objective of this study is to find out the relationship between organizational change and job satisfaction, to... Continue Reading
INTRODUCTION Workers plight in the country today has left many well meaning Nigeria with many question some of these questions are how to satisfy our workers in their various establishments. More so how secured are jobs in the hands of employee in the public and private sector. Is there anything like job security these day? Experience and... Continue Reading
INTRODUCTION Workers plight in the country today has left many well meaning Nigeria with many question some of these questions are how to satisfy our workers in their various establishments. More so how secured are jobs in the hands of employee in the public and private sector.  Is there anything like job security these day? Experience and... Continue Reading
THE EFFECT OF EMPLOYEE JOB SATISFACTION ON ORGANIZATIONAL PRODUCTIVITY (A CASE STUDY OF UNION BANK NIGERIA PLC, ENUGU BRANCH). ABSTRACT It is pertinent to emphasis that a worker reaction at work helps to determine the output level of the organization. This is why the author spent time to study the extent of organizational productivity vis-à-vis... Continue Reading
ABSTRACT It is pertinent to emphasis that a worker reaction at work helps to determine the output level of the organization. This is why the author spent time to study the extent of organizational productivity vis-à-vis the satisfaction derived by worker satisfied his effort will increase and the organizational output will equally rise a... Continue Reading
TABLE OF CONTENTS DECLARATION ................................................................................................. i APPROVAL ...................................................................................................... ii DEDICATION... Continue Reading
ABSTRACT The purpose of the study is to determine the impact of work-life conflict on job satisfaction. The study was to study the relationship between work flexibility and job satisfaction. The descriptive survey research design was used because the whole population cannot be effectively studied. For the purpose of this research three banks was... Continue Reading
ABSTRACT The purpose of the study is to determine the impact of work-life conflict on job satisfaction. The study was to study the relationship between work flexibility and job satisfaction. The descriptive survey research design was used because the whole population cannot be effectively studied. For the purpose of this research three banks was... Continue Reading
ABSTRACT This study set out to describe the relationship between selection procedure ~mo~ovee ~errormance ~n oraanizarions, a study in National Microfinance Bank limited, Mandela Branch-Moshi, Tanzania, It was based on both cross sectional and descriptive correlational survey designs. A self administered questionnaire was used to collect primary... Continue Reading
TABLE OF CONTENTS DECLARATION ....................................................................................................... i APPROVAL ............................................................................................................. ii DEDICATION... Continue Reading
ABSTRACT Strategic leadership globally, regionally and locally is increasingly and becoming a crucial issue that most organizations are facing today. Kenyans need an adequate, efficient, readily available and affordable public transport. Matatu industry is Kenya’s leading mode of public transport with over 170 registered Sacco’s. The Sacco’s... Continue Reading
ABSTRACT  Despite the importance of electronic banking in many financial institutions, fewer studies have focused on customer satisfaction especially in the African setting. With technology implementation, a new phenomenon in Stanbic Bank (Uganda) Limited and many customers has not yet embraced it, this study was conducted to determine the... Continue Reading
ABSTRACT This study was conducted between March and May 2009. It aimed at assessing the impact of organizational culture on employee performance. Taking Motelecom International Uganda Limited as the case study. It further identifies different cultures that affect employee performance in organizations. TABLE OF CONTENTS... Continue Reading
ABSTRACT Information and Communication Technology is being deployed globally by organizations to improve efficiency, customer service and acquire a portion of the global market. It is paramount that organizations that want to maintain competitive edge in this era of cut throat competition embrace Information and Communication Technology as a way... Continue Reading
ABSTRACT A study was conducted to evaluate the effect of 20% inclusion replacement of maize with peeled cassava root meal and unpeeled cassava root meal with and without enzyme inclusion. A total of 90, 42 weeks old black Harco layers were divided into 6 groups with 3 replicate for each group. Each replicate had 5 birds. The 6 diets comprise of... Continue Reading
ABSTRACT A study was conducted to evaluate the effect of 20% inclusion replacement of maize with peeled cassava root meal and unpeeled cassava root meal with and without enzyme inclusion. A total of 90, 42 weeks old black Harco layers were divided into 6 groups with 3 replicate for each group. Each replicate had 5 birds. The 6 diets comprise of... Continue Reading
ABSTRACT A study was conducted to evaluate the effect of 20% inclusion replacement of maize with peeled cassava root meal and unpeeled cassava root meal with and without enzyme inclusion. A total of 90, 42 weeks old black Harco layers were divided into 6 groups with 3 replicate for each group. Each replicate had 5 birds. The 6 diets comprise of... Continue Reading
CHAPTER ONE INTRODUCTION 1.1 Background to the study In education, a teacher is a person who teaches students. The role of the teacher is often formal and permanent. It is practiced as a profession or profession in a school or... Continue Reading
BANK SERVICE DELIVERY AND CUSTOMERS' SATISFACTION IN NIGERIA BANK Bank service delivery is concerned with the provision of quality services to customers. Obviously, one of the factors that separate competitors (banks) from the other (other banks) in the Nigerian banking industry is their level of... Continue Reading
ABSTRACT Employee satisfaction in the banking industry is very crucial as the success or failure of every organization depends greatly on its employees. It is therefore expedient that all banks do their possible best to ensure that their employees are satisfied at all times. Employee satisfaction is not measured by just the factors pertaining to... Continue Reading
ABSTRACT “A study on the factors that increase and decrease job satisfaction in First Bank of Nigeria Plc”. This research project was motivated by the necessity to determine those factors that increase and decrease job satisfaction in the banking sector, using First Bank that has been in existence since 1894 (119 years ago). To solve the... Continue Reading
   INTRODUCTION Service delivery is simply concerned with the provision of quality services to clients or customers. Bank service delivery can simply be defined as the delivery or provision of quality services to customers. Banks ability to render a more quality service to... Continue Reading
  ABSTRACT The primary objective of this research work is to carry out proper investigation on “the application of marketing concept in commercial banking and its effectiveness in consumer satisfaction” at Guaranty Trust Bank Murtala Muhammed Square... Continue Reading
CHAPTER ONE INTRODUCTION 1.1       Background of the study Customers are presumed the stakeholders of an organization and for an organization to flourish, the needs of the customers must be met. Without the presence of customers, the goals and objectives of an organization will not be achieved. It is therefore pertinent to carry out a... Continue Reading
ABSTRACT “A study on the factors that increase and decrease job satisfaction in First Bank of Nigeria Plc”.  This research project was motivated by the necessity to determine those factors that increase and decrease job satisfaction in the banking sector, using First Bank that has been in existence since 1894 (119 years ago).  To solve the... Continue Reading
ABSTRACT The primary objective of this research work is to carry out proper investigation on “the application of marketing concept in commercial banking and its effectiveness in consumer satisfaction” at Guaranty Trust Bank Murtala Muhammed Square Branch Kaduna. To highlight the result of the investigation of the subject matter.... Continue Reading
ABSTRACT  The primary objective of this research work is to carry out proper investigation on “the application of marketing concept in commercial banking and its effectiveness in consumer satisfaction†at Guaranty Trust Bank Murtala Muhammed Square Branch Kaduna. To highlight the result of the investigation of the subject matter.... Continue Reading
INTRODUCTION Automated Teller Machines (ATM) are devices used by bank customers to process account transactions. Typically, a user inserts into the ATM a special plastic card that is encoded with information on a magnetic strip. The strip contains an identification code that is transmitted to the bank’s central computer by modem. To prevent... Continue Reading
CUSTOMERS SATISFACTION ON PRODUCTS AND SERVICE DELIVERY: A CASE STUDY OF G T BANK PLC ABSTRACT Customer, it is said “is the king in any business”. Therefore their satisfaction is the key discourse among service marketing. This study attempts to examine the impact of customer satisfaction on bank products and service delivery in contemporary... Continue Reading
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