A SURVEY OF THE CONTRIBUTION OF MODERN RECORDS KEEPING METHODS TO ORGANIZATIONAL
COMPETENCY IN FCMB NSUKKA BRANCH
ABSTRACT
The study covered “The Contributions of Modern Records Keeping in organizational competency; A study of First City Monument Bank (FCMB), Nsukka Branch). The study identified the contributions of modern records keeping methods to secretary’s job performance, to identify the modern methods of records keeping and the procedure and methods of records keeping as used by FCMB Nsukka. The literature review discussed issues involved modern record keeping from various authors. The study adopted survey method in which primary sources served, questionnaire administration while secondary sources were gotten from online materials, textbook, journals and lecture notes. A population of 40 secretaries was used as the sample. The statistical tools were frequency tables and percentages.  The study found out that Modern records-keeping can make a significant difference in a workplace and that office technologies enhance performance. They recommended that office managers should develop a positive attitude towards records keeping, that business should procure managers to increase productivity and that there should be adequate fund by the management and government to maintain records in Nigeria banking industries.
TABLE OF CONTENT
CHAPTER ONE
INTRODUCTION
1.1    Background of the study                
1.2    Statement of the Problem                
1.3    Purpose of the Study                    
1.4    Research Questions                         
1.5    Significance of the Study                      
1.6    Scope of the Study                     
CHAPTER TWO
LITERATURE REVIEW
2.1 Introduction                                
2.2 Conceptual Framework                     
2.3 Theoretical Framework                     
2.4 The Empirical Study                  
2.5 Summary of Literature Review                    
CHAPTER THREE
RESEARCH METHODOLOGY
3.1 Research Design                         
3.2 Area of the Study                            
3.3 Population of the Study                       
3.4 Sample and Sampling Procedure            
3.5 Instrument for Data collection                  
3.6 Validation of the Instrument              
3.7 Reliability of the Instrument                     
3.8 Questionnaire Administration and Response       
3.9 Method of Data Analysis                         
3.10 Decision Rule                              
CHAPTER FOUR
PRESENTATION AND ANALYSIS OF DATA
4.1    Data Presentation                          
4.2    Summary of Findings                        
CHAPTER FIVE
DISCUSSIONS, CONCLUSIONS AND RECOMMENDATIONS
5.1    Discussion of Findings                      
5.2    Conclusion                               
5.3    Recommendations                   
5.4    Suggestion for Further Research                 
5.5    Limitations of the Study                   
References
Appendix A- Letter of introduction
Appendix B- Questionnaire
LIST OF TABLES
Research Question One:     What are the Contributions of Modern Records keeping equipment’s?              
Research Question Two:     What are the modern methods of records keeping
in FCMB?                      
Research Question Three:     What are the procedures and methods of
records keeping used in FCMB Nsukka. 
Research Question Four:    Do secretaries find it easy in using these modern records keeping?                   
Research Question Five:     Does Modern records keeping method
need to improve?                
Research Question six:     Does secretaries oppose management decision of
 this new technology development?      
Research Question Seven:     Does the modern records keeping contributes
to the secretary’s job performance?    
Research Question Eight:     Does the use of those modern Records keeping
machine affect the health of secretaries?     
Research Question Nine:     Does FCMB train secretaries on how to reduce
those risks?               
Research Question Ten:     Does virus attack these modern records keeping?   

CHAPTER ONE
        INTRODUCTION
1.1     Background of the Study
Due to continuous technological changes in all facets of human endeavor, there have been drastic changes in the methods of records-keeping in Nigeria banks. Records keeping are essential in all organized offices. This is because all organizations, including the Banking industries depend on information for their decision making and service delivery. The records of an organization such as the banking system constitutes her corporate memory which supplement human memory as well as guide the effective planning, and decision making (Fasasi, 2004). Accurate and good records keeping are the bedrock of planning in the banking setting (Popoola, 2000).
According to him, if there is no information, the office management will be crippled in its ability to plan and make decision. Furthermore, Durosaro (2002) noted that records keeping help in the effective planning and administration of any bank. This is because records keeping play an important role in the effective and efficient management of a bank.
It helps in the planning and implementation of appropriate course of actions, allowing proper monitoring of activities or tasks. Akube (1991) in his contribution noted that records keeping are meant to enhance the performance of Nigeria banking industries administration. Adequate records management coordinates and protects institutions records, sharpens the effectiveness of the records and helps to simplify intra organizational and communication problems. Asogwa (2004) opined that records of data generated in the course of execution of legitimate function of an institution should be kept and managed properly. Despite the importance record keeping in office management, it has been observed that these records as noted by Ugwunze (1992) to be poorly kept and managed by office managers, hence, he opined that bank records should be properly kept and managed for proper utilization and retrieval when needed. A well-organized records keeping saves a lot of money for the management. It helps to control the quality and quantity of information that is created. This is important because information can be maintained in way that effectively serves the need of the organization and any information that are no longer necessary can be disposed off efficiently.
Unfortunately, the Nigeria banking industries  in the business of record keeping and management especially in the banking system has not be too successful because of lack of management components (Omeyi 2007). Writing in support of the above finding, Ibiam (2011) noted that many years of neglect had done great damage to the banking sector and record keeping is not an exemption. In his view, Iguodala (2008) believes that personnel (secretaries and filling clerks) who maintain the registry systems with filing cabinets containing the paper evidence of banking business are inadequate and in fact ignorant of their responsibilities. This calls to question the reliability and authenticity of records kept in such a system. Giving credence to this, Afolabi (2009) asserted that record management practice in Nigeria has a number of problems which may include insufficient skilled and experienced record management personnel and possibly, low priority of record management in the scheme of things. Awe (2000) viewed the problems in record keeping from the perspective of these bodies-governments, bank management, the staff.  According to (Utulu 2011), these adversely affect planning for and provision of structures and facilities, adequate funding, proper formulation and review of policies. Other associated problems of records keeping identified generally in the banking system in Nigeria include lack of record manual and filing guidelines which lead to loss of vital information (Egwunyenga,  2005) and inadequate modern records keeping terminals (Oketunji, 2002). Others are difficulty in record retrieval and lack of appreciation by management and staff of the need for well-controlled records (Egunleti, 2001). The result of the foregoing is high profile failures in accountability. The management of these problems would mean the development of efficient and effective options within and between banks, this indeed requires urgent attention. Ogundede (2001) believes there is serious training need for staff. Full introduction and sustenance of modern records keeping and internet services as well as records management integration (Fadokun, 2004). Adequate manual classification, security, storage facilities and funds are generally recommended for good record keeping (Tower, 2004). It is hoped that if these options are adopted in the banking system, perhaps most if not all the problems associated with record keeping would have been addressed.
1.2 Statement of Problems
Perhaps it would not be an overstatement to say that record keeping problems are common to the different levels of the banking sector. It is however becoming clearer that it is more pronounced in the financial industries because accurate, reliable and trustworthy records that fulfill evidential requirements are being created but not properly managed.
This therefore becomes an issue of great concern to government, parents, students, individuals and organizations. In the past, frantic efforts to improve the situation in many banks through the introduction of modern records keeping s and internet services as well as development of database management system do not seem to have helped the situation much because the record management system is still conventionally paper-based and manual in operation. Many management staff complains of funds, and material resources. The reality reveals gross inadequacy of qualified personnel, facilities, explosion and space problem. This study is therefore a response to the challenge by striving to empirically identify these problems and well defined management options that could improve record keeping processes in banking industry.
To secretaries proper record keeping by office secretaries are constrained due to insufficient skills by office secretaries, lack of infrastructure, problem of storage, poor supervision and poor records management programme in offices.
Thus, management of bank records becomes an issue of great concern to stakeholders in banking industries. Thus, in the face of the aforementioned contributions it is pertinent to determine the contributions of modern records keeping methods on secretary’s performance of the job in First city monument bank (FCMB) Nsukka.

1.3    Purpose of the study
The general objective of the study is to find out The Contributions of Modern Records Keeping methods on secretaries performance of  office Jobs in First City Monument Bank (FCMB) Nsukka branch. Then the specific objectives are:
1.    To determine the contributions of modern keeping modern records keeping equipments to secretaries job performance.
2.    To identify the modern methods of records keeping.
3.    To examine the procedure and methods of records keeping as used by FCMB Nsukka.
4.    To identify the challenges of modern records keeping methods to secretaries job performance.
5.    To identify ways of improving the methods.
1.4     The scope of the Study
The researcher has narrowed the scope of this study to First City Monument Bank (FCMB) Nsukka branch. This study specifically focuses on the contributions of modern record keeping methods to organizational competency in FCMB Nsukka office job in Fcmb.
                                                             
1.5    Research Questions
The following research questions guided the study:
1.    What are the contributions of modern records keeping to organizational competency in FCMB?
2.    What are the modern methods of records keeping used in FCMB?
3.    What are procedures and methods of records keeping currently used in FCMB?
4.    What are the challenges of these methods to secretaries’ job performance?
5.    What strategies can be adopted to improve these methods?