TABLE OF CONTENT
DECLARATION
APPROVAL ii
DEDICATION
ACKNOWLEDGEMENTS iv
LIST OF ABBREVIATIONS v
TABLE OF CONTENT vi
LIST OF TABLES ix
ABSTRACT xi
CHAPTERONE 13
INTRODUCTION ~13
1.0 Introduction 13
1.1 Background of the study 13
1.2 Statement of the problem 17
1.3 Objectives of the study 17
1.3.1 General objective 17
1.3.2 Specific objectives 17
1.4 Research questions 18
1.5 Scope of the study 18
1.5.1 Geographical scope 18
1.5.2 Content Scope 18
1.5.3 Time scope 18
1.5.4 Theoretical scope 19
1.6 Significance of the study 19
CHAPTER TWO 21
REVIEW OF LITERATURE 21
2.0 Introduction 21
vi
2.1 Conceptual framework .21
2.1.1 The Definition of Motivation 21
2.1.2 How to Motivate Employees 22
2.2 Related literature 22
22.1 The notion of motivation 22
2.2.2 Motivation and police performance in Uganda 24
2.2.3 The challenges facing police in Uganda 26
CHAPTERTHREE 30
METHODOLOGY 30
3.0 Introduction 30
3.1 Research Design 30
3.2 Study Population 30
3.3 Sample size 30
3.4 Sample Selection Techniques 31
3.5 Data Collection Instruments 32
3.6 Interviews 32
3.7 Questionnaires 32
3.8 Sources of Data 32
3.5.1 Primary Data Sources 32
3.5.2 Secondary Data Sources 33
3.7 Data Processing and Analysis 34
3.8 Ethical Considerations 34
3.9 Limitations of Research 35
CHAPTER FOUR 36
PRESENTATION, ANALYSIS AND INTERPRENTATION 36
4.0 Introduction 36
4.1 Profile of respondents 36
4.1.1 Presentation of respondents according to age 36
vii
4.1.2 Presentation of respondents according to Gender 37
4.1.3 Presentation of respondents according to their Marital Status 37
4.1.4 Presentation of respondents according to their level of education 38
4.1.5 Presentation of respondents according to occupation 39
4.2 Presentation of respondents according to the role motivation in enhancing
performance
4.3 Presentation of respondents according to the challenges facing media in enforcing,
protection and promotion of human rights 40
4.4 Presentation of respondents on the solutions to the challenges the police is facing in
executing its obligation of keeping law and order in the society 41
CHAPTER FIVE 43
SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATIONS
DISCUSSION OF THE STUDY FINDINGS 43
5.0 Introduction 43
5.1 Summary of the findings 43
5.1.1 The relationship between enhanced remuneration and police performance in
Kampala central 43
5.1.2 The relationship between retraining in regards to the performance of police 44
5.1.3 Summary of findings 44
5.2 Conclusion 45
5.3 Recommendations 45
5.4 Areas for further research 46
References 47
APPENDICES 48
APPENDIX I 48
Questionnaire 48
ABSTRACT The topic of the research study is motivation and the performance of the public service in Kampala central taking Uganda police force Kampala central as a case study. This study was guided by three objectives namely; (i) To investigate the role of motivation towards the performance of police in Kampala central, (ii) To identify the challenges facing police in carrying out their duties in Kampala central, (iii) To propose solutions to the challenges faced by police in carrying out their duties in Kampala central. This study was conducted in Kampala central among selected people and organizations. In executing this study, both qualitative and quantitative methods were used. Qualitative methods used included individual interviews; key informant interviews, questionnaires; and observation. Secondary data was also be used in this study. The findings of the study were as Indicated below: The results showed that keeping law and order is the major role of police in Kampala central. Secondly, inadequate pay (salary) is the main challenge facing police in Kampala Central and thirdly, the results also indicated that Retraining of police officers is the best solution to the challenges facing police in Kampala central. Conclusively, motivation is significant in a sense that, it helps To increase productivity, To drive or arouse a stimulus work, To enhance commitment in work performance, To psychologically satisfy a person this leads to job satisfaction. However the challenges facing the police in Kampala central include inadequate pay (salary), inadequate training, Inequality, poor accommodation though retraining of police officers, Individual responsibility for misconduct, Close monitoring of police operations, Salary enhancement is among the strategic solutions to the challenges facing the police in Kampala central. Uganda police force should be motivated as this, motivation is significantly results into increased productivity, aroused stimulus to work, enhanced commitment to work resulting into increased performance, and psychological satisfaction of a person as this also leads to job satisfaction. In recommendation however, the challenges facing the police in Kampala central like inadequate pay (salary), inadequate training, Inequality, poor accommodation can be addressed by retraining of police officers, Individual responsibility for misconduct, Close monitoring of XI police operations, Salary enhancement, reducing government interference to ensure sovereignty of the institution as an element of the state but not government.
