ABSTRACT
The desire to write on this particular topic “The Roles of Secretary As a Public Relations Officer” grew out of the present significant roles secretaries play in business organizations in their day to day activities. Secretaries therefore, as the stronghold or life write of organizations should be well trained in public Administrations.
This project report will be useful and helpful to students studying Public Administration and secretarial studies in the universities and polytechnics. However, I have taken the pain to present this project report in a tense and simple language so as to make it readable and comprehensive to any of the users.
The project report is divided into five chapters.
Chapter one – Introduction discusses the background of the study, the statement of problem the question raised by the problem to which this research work seeks to answer.
Chapter two – Review of Related Literature discusses facts drawn from related literatures.
Chapter three – Research Methodology deals with the method intended to be used in finding answers to the research. The population to be covered, the instrument used as well as the method of data analysis.
Chapter four – Data Presentation and Analysis discusses the data collected through the methodology.
Chapter five – summary and Conclusion deals with the summary of the finding.
Conclusions are then drawn from the summary and recommendations we made
TABLE OF CONTENTS
Title Page i
Approval Page ii
Dedication iii
Acknowledgement iv
Table of content v
List of Tables viii
Abstract ix
CHAPTER ONE
1.0 Introduction 1
1.1 Background to the Study 1
1.2 Statement of Problem 3
1.3 Objectives of the Study 5
1.4 Scope of the Study 6
1.5 Research Questions 6
1.6 Significance of the Study 7
1.7 Definition of Terms 8
CHAPTER TWO
2.0 Review of Related Literature 9
2.1 Who is a Secretary? 9
2.2 Classification of Secretaries 11
2.3 Secretarial Cadres and Qualification 13
2.4 The Meaning of Public Relations 14
2.5 The Importance of Public Relation 17
2.6 Avenue of Practicing Public Relations 19
2.7 Human Relations 21
2.8 Duties of a Secretary to Customers 23
2.9 Duties of a Secretary to Customers 25
2.10 Duties of a Secretary to Members of Staff 32
2.11 Summary of the Related Literature 33
CHAPTER THREE
3.0 Research Methodology 35
3.1 Research Design 35
3.2 Area of the Study 35
3.3 Population of the Study 36
3.4 Sample and Sampling Procedure 36
3.5 Instrument for Data Collection 37
3.6 Validation of the Instruments 37
3.7 Reliability of the Instrument 38
3.8 Administration of the Research Instrument 38
3.9 Method of Data Analysis 39
CHAPTER FOUR
4.0 Data Presentation and Analysis 40
Introduction 40
CHAPTER FIVE
5.0 Findings, Discussion of Results,
Conclusion and Recommendations 50
5.1 Implication of the Research Finding 50
5.2 Discussion of Results 51
5.3 Conclusion 52
5.4 Recommendation 55
5.5 Suggestion for further research 57
5.6 Limitation of the study 57
References 58
