ABSTRACT
This study examined roles and performance efficiency and effectively of secretaries in modern communication industries in Enugu Urban.
People hold different opinions about the secretaries roles. they fail to understand that the secretary is an important officer in every communication industry and her contributions and effectiveness can either enhance or diminish the efficiency of an industry.
The study also seek to find out whether lack of appreciate communicating machine affect the roles of secretaries. It went further to stress whether lack of knowledge of the administrative principles may hinder secretarial roles, whether executives do not give the secretaries free-hand to implement the necessary administrative principles.
In collecting data, the study was designed to cover selected communication industries as the population through sampling of the secretaries. The population were made up of 100 people and the researcher made use of questionnaire which was distributed to the respondent. Was later collected.
It was concluded that regular seminars, workshops and conferences should be organized for the secretaries in order to up-date thir knowledge and experience on the secretarial profession and that the employers should work hand-in-hand with their secretaries, be able to delegate duties to them and provide enough working equipment for carrying out their duties.
TABLE OF CONTENTS.
Title page
Approval page
Acknowledgment
Table of contents
Chapter one
Background of the study
1.2 Statement of the problem
1.3 Purpose of the study
1.4 Delimitation of the study
1.5 Significant of the study
1.6 Assumption of the study
1.7 Research question
1.8 Definition of terms
Chapter two
Literature Review
2.1 An overview of the roles of secretary
2.2 The Responsibilities / Duties of secretaries in Communication industries
2.3 The true image of secretaries in Communication industries
2.4 The roles of secretary in developing the office
2.5 The roles of secretary in selected communication
2.6 Secretary as a personal officer
2.7 Factors responsible for Non-application of secretary roles
2.8 Effects on the performance of secretaries
Chapter three
Methodology
3.1 Area of study
3.2 Instrumentation
3.3 Population and size
3.4 Method of data collection
3.5 Method of data Analysis
3.6 Validation of Instrument
Chapter Four
Presentation and Data Analysis
4.1 Research Question
Chapter five
Summary of Findings, Conclusion and recommendation
Discussion of findings
Summary of findings
Conclusion
Recommendation
Limitation of the study
Suggestion for further studies
Reference
Questionnaire
