ABSTRACT
This is a research work on human resources management in commercial banks a case study of Union Bank of Nigeria Plc. It is aimed at ascertaining the extent of staff welfare, their training and development, and how it affects the growth of the bank. Important of the study is to enable the bank render good and efficient services to their customers. This could be done when the management might have identified and complied with areas of the work force that needed urgent attention. The findings are:
a. There are good relationship between senior and junior staff of UBN Plc Enugu.
b. There is no significance difference on the resources adequacy for job satisfaction and motivation as it regards to the problem of bank staff resignation.
c. There is no significance difference on the general causes of bank staff involvement in fraudulent activities.
d. There is no significance difference on the position of good industrial relation between senior and junior staff of Union Bank of Nigeria Plc Enugu.
TABLE OF CONTENTS
Title page ii
Approval page/certification iii
Dedication iv
Acknowledgement v
Table of contents vii
List of tables x
Abstract xi
CHAPTER ONE
Introduction 1
1.1 Back Ground of the study 1
1.2 Statement of the problem 4
1.3 Purpose of study 5
1.4 Scope of the study 6
1.5 Research question 6
1.6 Null Hypothesis (H01) 7
1.7 The significant of the study 8
1.8 Definition of terms 9
CHAPTER TWO
Literature Review 11
2.1 The effect of lack of good relationship between
supervisors and their subordinates on the overall
performance of union bank 11
2.2 The effect of staff resignation on bank services 18
2.3 The effect of staff involvement in fraudulent
activities on the banking sector 25
2.4 The impact of industrial relations on bank services 30
2.5 Summary of the overage literature review 32
CHAPTER THREE
Research Methodology 34
3.1 Research design 34
3.2 Area of the study 34
3.3 Population of the study 34
3.4 Sample and sampling procedure 34
3.5 Instrument for data collection 35
3.6 Validity and reliability of the instrument 36
3.7 Administration of instrument 37
3.8 Method of data analysis 37
CHAPTER FOUR
4.0 Data presentation and results
Summary of results/findings 39
CHAPTER FIVE
5.0 Discussion, implication and recommendation 51
5.1 Discussion of findings 51
5.2 Conclusion 55
5.3 Implication of the results 56
5.4 Recommendations 57
5.5 Suggestions for further researcher 58
5.6 Limitations of the study. 59
Reference 60
Appendix 61
