ABSTRACT
The project addressed itself with the evaluation of impact of universal banking concept in the financial service delivery of Nigeria with emphasis of first bank of Nigeria plc. Both primary and secondary data were collected to solve the research problem. The population of study comprised of the personnel of first bank of Nigeria, customers of the bank and officials of the central bank of Nigeria. The research instruments used for data collection were questionnaires and oral interview. tables, frequencies and percentages were used in presenting and analyzing the data collected. from the data analysis, the researcher came up with the following findings, among others: that universal banking scheme has led to the creation of level playing field for operators in both what was then the merchant and banks sub – sector as well as eliminating the dualism that typifies the industry. That universal banking scheme has engendered significant economies of scale for the financial industry in general and first bank plc in particular. The research thereby recommend that thought universal banking has its bottlenecks, the first bank of Nigeria Plc, should evolve policies to sustain the improvement recorded so far.
TABLE OF CONTENTS
Title pageii
Dedicationiii
Acknowledgementiv
Table of Contentsvi
Abstractvii
CHAPTER 1; INTRODUCTION
Background of the Study1
Statement of Problem6
Objectives of the Study8
Scope and Delimitation of Study8
Research Questions9
Significance of the Study10
Definition of Terms10
CHAPTER 2: REVIEW OF RELATED LITERATURE12
CHAPTER 3: METHODOLOGY AND RESEARCH DESIGN
Research Design41
Area of Study41
The Population and Sampling Technique41
Types and Source of Data42
Research Instrument42
Reliability and Validity of Instrument42
Method of data Collection43
Method of Data Analysis43
CHAPTER 4: PRESENTATION, ANALYSIS AND
INTERPRETATION OF DATA44
CHAPTER 5: DISCUSSION, IMPLICATION AND
RECOMMENDATION
Discussion of Result 54
Conclusion57
Implication of the Result59
Recommendation61
Suggestion for Further Study66
Limitation of the study66
References
