ABSTRACT
The importance of banking industry to every economy cannot be ignored. Bank is a place where all financial transaction of an economy impinges on.
On the other hand, the impact of computers in alleviating some of the problems encountered by banks cannot be over-emphasized.
Computer is seen as the most needed tools of improving banking transaction has not been well adopted by all banks in the Nigerian economy. Some banks see it as a means of upgrading their chequering up, transactions and keeping necessary data for customers for loans, advances and other services. Banks, which have gone into computerization, have observed that the positive prospect surpasses its negative prospects.
This research therefore aims at showing the actual contributions of computer to the banking industry and the negative effects experienced by the banks that are yet to go into computerization.
However, in case of the prospects and problems relating to computers, the researcher used both primary and secondary data and other related literature on the study topic in addition to this research being a case study, the researcher used a sample size drawn from UBA Plc in both their accounts and computer departments.
The recommendations and conclusions were based on advising banks and other financial institutions to introduce the use of computer in their transactions.
A general summary showed whether its contributions has actually led to the development in this industry and also indicated that computers use increased the efficiency and effectiveness of operations.
TABLE OF CONTENTS
Title pagei
Approval pageii
Dedicationiii
Acknowledgementiv
Abstractvi
Table of contentsviii
CHAPTER ONE
INTRODUCTION1
1.1Background of the study1
1.2Statement of problem4
1.3The objective of the study5
1.4Scope of the study6
1.5Research questions7
1.6Significance of the study8
1.7Definition of terms8
CHAPTER TWO
2.0Review of literature13
2.1Introduction to organizational concepts13
2.2The evolution of computer15
2.3The role of computer system in
modern banking operation17
2.4The structure of a computer system19
2.5Computerization of customers’ banking
in the Nigerian banks22
2.6Computer and information system25
2.7Criteria for using computers26
2.8The prospect of computerization in banking27
2.9Customer services and computer application in
the banking sector: the computerized services34
2.10Misconceptions about computer36
2.11Banking operations37
2.12Obstructions to customers’ application in nigeria banks39
CHAPTER THREE
3.0Research Methodology42
3.1Research design42
3.2Area of study43
3.3Population43
3.4Sample and sampling techniques43
3.5Research Instrument 45
3.6Method of data collection46
3.7Method of data analysis46
CHAPTER FOUR
4.0Data presentation and analysis48
4.1How computerized do you consider
your bank’s services to be?48
4.2Are you computer literate?49
4.3Hypothesis testing57
CHAPTER FIVE
5.0Discussion, implication and recommendation69
5.1Summary of findings69
5.2Recommendations71
5.3Computer services distinguished72
5.4Accountant and computers73
5.5Conclusions74
Reference77
Appendix79
