ABSTRACT Total quality management (TQM) has been proposed to improve business performance and received considerable attention in recent researches .Despite the recent research efforts on effects on total quality management, little work has been done on effects of total quality management implementation in performance of microfinance institutions... Continue Reading
Abstract Globally, Kenya included as per 1999 statistics a mere fifteen per cent of the population had access to retirement income support. A situation worsened by government’s reluctance to fund social security obligations and by poor societal relations where the elderly are abandoned. In Kenya, the pension sector related policies have been in... Continue Reading
ABSTRACT Many people in developing countries have been given access to formal financial services through microfinance programs. Nevertheless, millions of potential clients still remain un-served and the demand for financial services far exceeds the currently available supply. Given significant capital constraints, expansion of microfinance... Continue Reading
ABSTRACT Savings and Credit Co-operatives Societies (SACCOs) are in the business of safeguarding money and other valuables for their members besides providing loans and offering investment financial services. Credit creation is the main income generating activity for the SACCOs. But this activity involves huge risks to both the lender and the... Continue Reading
ABSTRACT The two main aims that every business organization must endeavour to achieve are achieving a point of economic gain as well as improving company's performance comparative to its players. An innovative executed approach is able to have a noteworthy influence on realization of viable improvement status. The Real estate industry in Kenya is... Continue Reading
ABSTRACT Insurance plays an important role in any economy by covering economic and financial risk arising out of certain events. The role of Insurance brokers in Kenya was recognized by the insurance Act Cap 487 of 1984 as revised in the year 2002(Republic of Kenya). The eleventh schedule of the Act recognized the revenue as 25% maximum of... Continue Reading
ABSTRACT Information and Communication Technology is being deployed globally by organizations to improve efficiency, customer service and acquire a portion of the global market. It is paramount that organizations that want to maintain competitive edge in this era of cut throat competition embrace Information and Communication Technology as a way... Continue Reading
ABSTRACT Banking in Kenya and the financial services in general have been identified as a pillar to achieving Vision 2030. Banking facilitates macro-economic steadiness for long-term development which will transform Kenya to a middle economy country. The growing level of nonperforming loans among Kenyan banks has been a source of concern to all... Continue Reading
ABSTRACT The Government of Kenya, in an attempt to address the problem of unemployment amongst the youth, has come up with various interventions. One of these is the Youth Enterprise Development Fund, which was formed in 2006 to increase economic opportunities for Kenyan Youth. This is through provision of cheap credit, enterprise development and... Continue Reading
ABSTRACT Globalization in today’s era of information and technology has significantly affected the business environment. Firms, therefore, must take planned measures in order to grow and maintain their businesses and also make the necessary changes and adjustments to gain competitive advantage. Small and Medium Enterprises-sized (SMEs) in Kenya... Continue Reading
ABSTRACT Recognizing the need for change and leading organizations through that change is one of the most challenges for any leadership. Transformation is the only constant in today’s life for individuals and organizations. Some changes can be reversible while others are not hence the risk involved in managing change. Many of these change... Continue Reading
ABSTRACT Monitoring and evaluation has been a key performance management tool for planning, decision making and economic policy management. However, evidence from literature point out that in Sub-Saharan Africa substantial M&E achievements on the ground are rare. The County Governments has been facing serious challenges in managing the projects... Continue Reading
ABSTRACT The aircraft business assumes a big role in Kenya's economic advancement. The airline business catalyzes different parts of the economy, for example, the travel industry, assembling, cultivation and the hotel industries, which contribute billions of shillings to Kenya's economy. Competition globally is progressively making carriers... Continue Reading
ABSTRACT Within an increasingly competitive environment, customer focus strategies form an .organization strategic tool for improving product/service quality. Organizations placing greater emphasis on customer focus will tend to attach a relatively high degree of importance to eliminating non value added activities and cost, building closer links... Continue Reading
ABSTRACT Understanding consumer buying behaviour and their preference to product attributes has become a key success factor in today’s business environment which is highly competitive and rapidly changing. Consumer are now more discerning and individualistic requiring marketers to gain insights in the buying behaviour of consumers and the... Continue Reading
ABSTRACT Leadership skills have indisputably been known to influence performance in most successful firms globally. Strategic leadership practices in particular have been identified to facilitate organisations to perform effectively and efficiently in the turbulent and volatile business environment to a greater extent. Coffee farmers are concerned... Continue Reading
Decentralization has not only transformed the structure of government but has also essentially altered the political scenery in Kenya. The country has witnessed a gradual but comprehensive transfer of power, responsibilities and resources from the central to local governments. The exercise began as a shift from appointed to elected... Continue Reading
The aim of every hotel is to deliver quality service that matches customers’ expectations in any service encounter at the same time remaining profitable. The hotel industry in Kenya is faced with competition emanating from a competitive market described by globalization, changing, and soaring consumer demand for quality services, emerging... Continue Reading
Small and medium enterprises are generally regarded as the primary driver of national development in developed and developing economies; contributing both to their sustainable growth and the creation of employment. In Ghana, SMEs constitute about 92% of enterprises, fund about 70% to the country’s gross domestic product and absorb about... Continue Reading
Most of the road contractors in Kenya have been unable to provide effective services specifically in the maintenance of road. There have existed a sharp criticism against their performance where the Government has come up with strategies like performance contracting, setting up state authorities like KeNHA, KURA, KeRRA and KRB so as to... Continue Reading
With increasing competition and the economy heading towards globalization, the trend on acquisitions are expected to rise at a much larger scale with the aim of achieving a competitive edge in the financial industry in Kenya. The study aimed at investigating the implications of acquisitions on non-financial performance of the acquisition of... Continue Reading
Small and medium enterprises globally have donated to macroeconomic visions of nations and their development is important for markets that are competitive and competence, absorption of labor and produce. Some elements are supposed to be connected through working efficiencies and other segments interventions like formation of an enabling... Continue Reading
These innovations by microfinance have increased efficiency of doing business. It remains largely unclear whether microfinance banks are adequately innovative in their operations given that the number of branches and their clientele base are continuously limited in growth and expansion in Nairobi County. Performance and growth are related... Continue Reading
Various attempts have been made with the aim of to exploring the significance of Corporate Social responsibility across numerous organizations throughout the world. However, there is limited literature that exists about the significant influence of corporate social responsibility on organization performance in Kenya. The goal of this study... Continue Reading
Employee turnover is a great concern to public health practitioners in developing nations due to the fact that most employees in hospitals are favoring being employed in hospitals from developed nations. Nevertheless, the poor state of customer service in some public hospitals in Kenya has caused high turnover and weak self-esteem among... Continue Reading