Table of Contents
Acknowledgment ii
Table of Contents
Declaration ............................................................................................................ I
Approval .................................................................................................................. Ii
Dedication .............................................................................................................. Iii
Acknowledgement ............................................................................................ Iv
List of Acronyms································································································· V
Table of Contents ............................................................................................. Vi
List of Tables ......................................................................................................... X
Abstract ................................................................................................................ Xii
Chapter One .......................................................................................................... 1
Introduction ....................................................................................................... 1
1.0 Introduction ............................................................................................................. 1
1.1 Background to the Study ......................................................................................... 1
1.2 Statement of the Problem ........................................................................................ 2
1.3 Purpose of the Study ................................................................................................ 3
1.4 Objectives of the Study ............................................................................................ 3
1.4.1 General Objective .................................................................................................. 3
1.5 Research Questions .................................................................................................. 3
1.6 Scope of the Study ................................................................................................... 4
1.6.1 Geographical Area: ............................................................................................... 4
1.6.2 Content Scope ....................................................................................................... 4
1.6.3 Period/ Time Scope ............................................................................................... 4
1. 7 Significance of the Study ......................................................................................... 4
1.8 Conceptual Framework ............................................................................................ 5
Chapter Two ......................................................................................................... 8
Literature Review ........................................................................................... 8
2.0 Introduction ............................................................................................................. 8
2. Approaches to Materials Control .............................................................................. 8
2.2 Material Costs Incurred in Procurement Process Purchase Costs .......................... 11
2.3 Concept of Perfonnance ........................................................................................ 13
2.4 Challenges Face in Material Management.. ............................................................. 14
Vi
Chapter Three ................................................................................................... 19
Methodology .................................................................................................... 19
3.0introduction ............................................................................................................ 19
3. Research Design ..................................................................................................... 19
3.2 Survey Population ................................................................................................... 19
3.3 Sampling Method .................................................................................................... 19
3.4 Sampling Size ........................................................................................................ 19
3.5 Data Collection ....................................................................................................... 20
3.5. Primary Sources ................................................................................................... 20
3.5.2 Secondary Sources ............................................................................................... 20
3.5.2 Instruments ......................................................................................................... 20
3.6 Data Processing, Analysis and Presentation ........................................................... 21
3.7 Limitations and Anticipated Solution ...................................................................... 21
Chapter Four ..................................................................................................... 22
Data Presentation Analysis and Interpretation ..................... 22
4.0 Introduction ........................................................................................................... 22
4.1 Characteristics of Respondents ............................................................................... 22
4.1.1 Gender Distribution of the Respondents ............................................................... 22
4.1.2 Age Distribution of the Respondent ..................................................................... 23
4.1.3 Duration Worked with Division Council. ............................................................. 23
4.1.4 Education Level. .................................................................................................. 24
4.2. Section B: Materials Control.. .......................................................................... 24
4.3 Finding on the Material Management Measures in Buziga Health Centre-Makindye
Division ........................................................................................................................ 25
4.3.1 The Material Control Measures Applied by Buziga Health Centre ........................ 25
4.3.2 The Effectiveness of Material Management Control Measures on the Organizational
Performance ................................................................................................................. 25
4.3.3 Registrar Captures all Persons Expected to Work in Material Management.. ........ 25
4.3.4 Registration is Transparent and Done by Competent Staff .................................... 26
4.3.5 Assessment is Based on the Set Guidelines .......................................................... 26
4.3.6 Assessment is Always Done on Time .................................................................... 27
.4.3.6.3 Monitoring Material Control System ................................................................ 28
4.3. 7 Making Policy Adjustments ................................................................................. 28
Vii
4.3.Materials are Inspected on Receipt. ........................................................................ 29
4.3.8 Health Administrators are Well Facilitated ........................................................... 29
4.3.8.1 Enforcement Offers Take Bribe ......................................................................... 30
4.3.9 Comment on Material Management Control Systems of buziga Health Center.. .. 31
4.4 Findings on Material Costs Incurred in Procurement Process Purchase Costs ...... 31
4.4.1 Services Offered by Buziga Health Centre to the Community .............................. 32
4.4.2 Comments on the Services Delivered by the City Council.. .................................. 32
4.4.2.1 Comments on Education Service ...................................................................... 32
4.4.2.3 Comments on the Family Planning Service ...................................................... 33
4.4.2.4 Comments on the Water Service ...................................................................... 34
4.4.2.6 Comments on the Sensitization Service ............................................................ 34
4.4.2.7 Comments on the Health Service ...................................................................... 35
4.4.2.9 Comments on Whether Water Supplies are Enough for the Community ............ 35
4.4.3 The Question of Whether There is Enough Health Material Storage Facilities Were Put
Forward ......................................................................................................................... 35
4.5 Relationship Between Material Management and Quality of Organisation
Performance Of buziga Health Centre ........................................................................... 37
4.5.1 Whether The Health Administrator's Failure to Penalize Corrupt and Incompetent
Material Management Officers on the Quality of Services Delivered .................................. 37
4.5.6 Across Tabulation to Establish the Relationship Between Tax Administration and
Quality of Services ........................................................................................................ 38
Chapter Five ....................................................................................................... 40
Summary, Conclusions and Recommendations of the Study
····································································································································.40
5.1: Summary Of Findings ........................................................................................... 40
5.1.1 To Ascertain Health Administrative Measures in Makindye Division ................. 40
5.1.2: To Ascertain the Services Offered by Buziga Health Centre Makindye Division ... 40
5.1.3: To Ascertain the Relationship Between Material Management Administration and
the Quality of Service Delivered by the Local Government of Arua Town Council. ........ 40
5.2: Conclusion ............................................................................................................ 41
5.2.1: To Ascertain Health Centre Administration Measures on Material Management in
Buziga Health Centremakindye Division ....................................................................... 41
5.2.2: To Ascertain the Quality of Organizations in Perfonnance Of Buzigahea ........... 41
ABSTRACT The purposes of the study were to evaluate the level of material management ad and to ace1iain if its cause is the reason for the poor quality of organizational performance by the local government makindye division-Buziga health centre. The objectives of the study were to a certain material management administration measures in Buziga health centre, to certain services offered the quality of organizational performance of Buziga healthy centre and to a certain, the relationship between material management administration and the quality of the service delivered to people of makindye division- Buziga health centre. The study included both qualitative and quantitative methods of data collection. They used 30 respondents mainly in mate1ial management department, Health centre administrators, health centre staff and some local government officials of makindye division . It was found that the health administration measures were considered that is; material assessment, organization performance evaluation, and setting guidelines in material assessments, employing competent staff are used in the health centt·e. The findings also showed that there are services offered by the local government to the public as their reback for their effort paid as in tens of public service delivery using grants and government revenues these services include; health centres, roads, and schools. There is a strong positive relationship between material management administration and quality service delivery according to the findings. The research addresses that there is still a need for health administrators to increase their monitoring and reviewing of material management in health centres. The researchers, therefore, recommend the entire health administration in conjunction with organizational performance always deliver services to the public as expected from them this shall improve their organizational performance.
