Explore Project Topics on: The development of web based customer service

Abstract  The study aimed at establishing the relationship between customer satisfaction, service quality and customer loyalty among customers of Centenary Rural Development Bank, Kabalagala branch. The study specifically intended to; (I) establish the level of customer satisfaction and service quality. (II) examine the level of customer loyalty... Continue Reading

ABSTRACT Customer relationship management (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes - principally sales activities, but also those for marketing, customer service, and... Continue Reading

ABSTRACT Customer relationship management (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes - principally sales activities, but also those for marketing, customer service, and technical... Continue Reading

ABSTRACT Customer relationship management (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes - principally sales activities, but also those for marketing, customer service, and technical... Continue Reading

ABSTRACT Customer relationship management (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes - principally sales activities, but also those for marketing, customer service, and... Continue Reading

ABSTRACT Organizations in the hospitality industry are employing various strategies to retain customers to their facilities due to the increasing competition in the industry and the complexity of customers demand. One key strategy is to ensure efficient customer service to patrons of hotels. This study examines the influence of customer service... Continue Reading

ABSTRACT Telecommunication plays a significant role in the country's economic development. Firms' profitability, growth and survival depend upon efficiency and effectiveness of data, voice and media transmission. Across section survey of five customer care centers owned by three mobile service providers was done. Simple Random sampling was... Continue Reading

The aim of this study was to investigate the effect of customer service strategies on  customer loyalty of insurance firms. The study specifically sought to establish the  extent to which quality service, service bay ambience and technology support  strategies affect loyalty of CIC insurance Group customers in Nakuru County. In  order achieve... Continue Reading

ASSESSMENT OF CUSTOMER SERVICE MANAGEMENT ON COMPANY DEVELOPMENT (A CASE STUDY OF UNITY BANK PLC, UYO) ABSTRACT This research on the topic “Effect of customer services management on company development” seeks to investigate the impacts of customer services practitioners and their corresponding roles in company growths and developments. Eight... Continue Reading

ABSTRACT In this world of globalization, computerized accounting system is becoming a very vital system in day to day operations to achieve developments in various organizations. In this survey carried to establish the impacts of computerized accounting system in improvements of organizations, research questions of both closed and open were issued... Continue Reading

      Web Based Customer Relation Management System   CHAPTER ONE 1.1    INTRODUCTION Customer Relationship Management (CRM) is an information industry term for methodologies, software, and usually internet capabilities that help an enterprise manage customer relations in an organized way. For example, an enterprise might build a database... Continue Reading

ABSTRACT The concept of customer satisfaction occupies a central position in marketing thought and practice. Satisfaction is a major outcome of marketing activity and serves to link processes culminating in purchase and consumption with post-purchase phenomena such as attitude change, repeat purchase, and brand loyalty. Customer satisfaction has... Continue Reading

ABSTRACT The concept of customer satisfaction occupies a central position in marketing thought and practice. Satisfaction is a major outcome of marketing activity and serves to link processes culminating in purchase and consumption with post-purchase phenomena such as attitude change, repeat purchase, and brand loyalty. Customer satisfaction has... Continue Reading

DELIVERY CHAPTER ONE 1.0 INTRODUCTION 1.1 BACKGROUND OF THE STUDY It is believed that the goal of every organization is to meet the needs and aspirations of its stakeholders. Meeting these needs and aspiration of the stakeholders will not only ensure the survival of the organization but also allow it to... Continue Reading

TABLE OF CONTENTS  Title page  Approval page  Dedication  Acknowledgement Abstract  Table of contents  CHAPTER ONE:  Introduction  1.1 Background of study  1.2 Statement of the study  1.3 Purpose of the study  1.4 Signification of the study  1.5 Research question  1.6 Research hypothesis  1.7 Scope of the study  1.8 Definition of... Continue Reading

Abstract DSTV is a satellite television service provider established by Multichoice that provides entertainment services via satellite TV to residents in African countries on a monthly basis. To continue enjoying DSTV’s services, subscribers pay monthly fees via options such as Mobile Money, PayPal, and DSTV Dealers or agents. There are many... Continue Reading

PROPOSAL Improve customers services in Nigeria commercial Banks. CUSTOMER: a person’s society, firm or company may be termed a customer when he makes an offer to become a customer. Which the bank duly accepts COMMERCIAL BANK: these are banks established to trade retail- banking services at a... Continue Reading

PROPOSAL Improve customers services in Nigeria commercial Banks. CUSTOMER: a person’s society, firm or company may be termed a customer when he makes an offer to become a customer. Which the bank duely accepts COMMERCIAL BANK: these are banks established to trade retail- bankingservices at a... Continue Reading

  (A study of MTN users in Owerri) ABSTRACT The study was carried out to determine the effect of telecommunication service on service delivery and customer satisfaction. To carry out this research work survey research design employing questionnaire was used as the... Continue Reading

INTRODUCTION BANKING: It is an institution established for the purpose of rendering retail banking services at a profit. Improving customer services in Nigeria banks: Banking in Nigeria has  grown beyond the variety of banks increased. Competition as a result banks were forcved to be in no value and services oriented. But this high rate of growht... Continue Reading

  (A study of MTN users in Owerri) ABSTRACT The study was carried out to determine the effect of telecommunication service on service delivery and customer satisfaction. To carry out this research work survey research design employing questionnaire was used as the... Continue Reading

INTRODUCTION BANKING: It is an institution established for the purpose of rendering retail banking services at a profit. Improving customer services in Nigeria banks: Banking in Nigeria has grown beyond the variety of banks increased. Competition as a result banks were forcved to be in no value and services oriented. But this high rate of growht... Continue Reading

(A CASE STUDY OF UNILEVER NIGERIA PLC) CHAPTER ONE INTRODUCTION 1.1      BACKGROUND OF THE STUDY The days of a customer adopting one product or company for life are long gone. With easy access and global competitiveness, customers are often swayed by advertisingand a chance at a... Continue Reading

ABSTRACT This is a research work, which examines the improvement of customer service in the Nigerian Banking Industry. A case study of UBA Plc. Agbani Road Enugu. To guide this study the following five research questions and two hypothesis tested were formulated: what are the characteristics of staff and customer of UBA Plc Agbani Road Enugu? To... Continue Reading

(A CASE STUDY OF ACCESS BANK DURING THE PERIOD 2009-2011) ABSTRACT The main of this study is to find out the extent of bank/customer relationship in Nigeria as a developing economy (a case study of Union of Bank Okpara Avenue Enugu). This work will be divided into five... Continue Reading

(A CASE STUDY OF FIST BANK NIGERIA LTD ENUGU) ABSTRACT This research work is to examine “Evaluation of Customer Service and relationship marketing in the banking industry with reference to first Bank Nig. Ltd Enugu was carried out to evaluate the relationship... Continue Reading

ABSTRACT This research aims to address the quality of services rendered by the University of Benin to her students who could also be regarded as her customers and the level of their satisfaction with the aforementioned services. Particularly, the... Continue Reading

ABSTRACT   This is a research work, which examines the improvement of customer service in the Nigerian Banking Industry. A case study of UBA Plc. Agbani Road Enugu.  To guide this study the following five research questions and two hypothesis tested were formulated: what are the characteristics of staff  and customer of UBA Plc Agbani Road... Continue Reading

ABSTRACT   This is a research work, which examines the improvement of customer service in the Nigerian Banking Industry. A case study of UBA Plc. Agbani Road Enugu.  To guide this study the following five research questions and two hypothesis tested were formulated: what are the characteristics of staff  and customer of UBA Plc Agbani Road... Continue Reading

Small and Medium Enterprises (SMEs) face numerous challenges in identification, setting up and making use of Information Technology (IT) as an enabler for business. Cloud computing could solve this problem by offering ready, low cost of entry IT solutions. Adoption of cloud computing among the SMEs in developing countries is however low due to a... Continue Reading