ABSTRACT
Some Organizations see communication as a normal routine of daily organizational activity. This study set out to explore ‘the impact of effective communication on organizational performance with NOUN as case study with 53 sample size selected at stratified random sampling. The study finds that: the extent to which communication techniques affects productivity in NOUN is high. (X2c = 40.8 > X2t = 9.49; α = 0.05)..Similarly, the extent to which communication channel affect efficiency in NOUN is high (X2c = 53.6 > X2t = 9.49; α = 0.05). It shows that effective communication as a greater impact on organizational performance. Hence it recommended that, Organizations should device effective channel and technique of communication.
Key word: Impact, Effective, Communication, Organizational Performance.
TABLE OF CONTENTS
Title page
Declaration
Certification
Acknowledgement
Abstract
Table of contents
List of tables
CHAPTER ONE: INTRODUCTION
1.0 Background to the study - 1
1.1 Statements of the problem - 3
1.2 Research questions - 4
1.3 Objectives of study - 4
1.4 Hypotheses - 5
1.5 Scope of study - 5
1.6 Significance of study - 6
1.7 Operationalization - 6
1.8 Definition of terms - 7
CHAPTER TWO: LITERATURE REVIEW
2.0 Introduction - 8
2.1 Conceptual clarification - 8
2.1.1 Effective Communication- 8
2.1.2 The Communication Process- 10
2.1.3 Communication in the organization - 12
2.1.4 Organization performance a source of organizational effectiveness - 13
2.1.5 Implications of effective communication on organizational performance 15
2.2 Theoretical framework - 16
2.3 Empirical review - 17
2.4 Gaps in literature - 21
CHAPTER THREE: METHODOLOGY
3.0 Introduction - 22
3.1 Research method - 22
3.2 Research design- 22
3.3 Research philosophy - 23
3.4 Population - 23
3.5 Sample size determination - 23
3.6 Sample frame - 24
3.7 Sample technique - 24
3.8 Data collection - 24
3.9 Data instrument - 25
3.10 Method of data analysis- 26
3.11 Limitations of the study - 27
CHAPTER FOUR: PRESENTATION, ANALYSIS, AND INTERPRETATION OF DATA
4.0 Introduction - 28
4.1 Presentation of data- 28
4.2 Testing of hypotheses- 41
4.2.1 Hypothesis 1- 42
4.2.2 Hypothesis 2- 44
4.2.3 Hypothesis 3 - 46
4.2.4 Hypothesis 4 - 47
CHAPTER FIVE: SUMMARY OF FINDINGS, RECOMMENDATIONS AND CONCLUSION
5.0 Introduction - 50
5.1 Summary of findings- 50
5.2 Conclusion - 50
5.3 Recommendations - 51
5.4 Basis for further study - 51
References
Questionnaire
