2.2.1 Information Communication Technology ...................................................................... 9
2.2.2 Material Handling ........ : .............................................................................................. IO
2.2.3 Personnel Co1npetency ................................................................................................ 13
2.2.4 training ........................................................................................................................ 14
2.3 Critical Review ................. · ............................................................................................. 15
2.4 Su1nmary ....................................................................................................................... 16
CHAPTER THREE ........................................................................................................... 17
RESEARCH DESIGN AND METHODOLOGY ............................................................. 17
3.1 Introduction ................................................................................................................... 17
3.2 Research Design ............................................................................................................ 17
3.3 Target Population .......................................................................................................... 17
3.4 Sample Design ............................................................................................................... 17
3.5 Data Collection Methods ................................................................................................ 18
3.5.1 Validity And Reliability Data Collection Instruments: ................................................ 18
3.6 Data Analysis ................................................................................................................ 18
CHAPTER FOUR ............................................................................................................. 19
DATA ANALYSIS, PRESENTATION AND INTERPRETATION ............................... 19
4.0Introduction .................................................................................................................... 19
4.1 Quantitative Analysis ...................................................................................................... 19
4.1.1 Response Rate ............................................................................................................ 19
4.1.3 Marital Status ............................................................................................................. 21
4.1.4 Highest Level Of Education ........................................................................................ 23
4.1.5 Age Analysis .............................................................................................................. 24
4.1.6 Effect Of Information (:ommunication Technology In The Performance Of A Business
Firm .................................................................................................................................... 25
4.1.7 Information Communication Technology Rating ........................................................ 26
4.1.8 Effect OfMaterial Handling In The Performance Of A Business ................................ 27
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4.1.9 Material Handling Rating ............................................................................................ 28
4.1.1 0 Effect Of Personnel Competency In The Performance Of Abusiness ......................... 29
4.1.11 Personnel Co1npetencY. Rating .................................................................................. 30
4.1.12 Effect Of Training In The Performance Of A Business .............................................. 31
4.1.13 Training Rating ......................................................................................................... 32
4.2 Qualitative Analysis ....................................................................................................... 33
4.2.1 Information Communication Technology .................................................................... 34
4.2.2 Material Handling ...... : ................................................................................................ 34
4.2.3 Personnel Con1petency ................................................................................................ 34
4.2.4 Training ...................................................................................................................... 34
CHAPTER FIVE ............................................................................................................... 35
Summary of Finding Conclusion And Recommendation ................................................ 35
5.0 Introduction ................................................................................................................... 35
5.1 Su1n1nary OfThe Findings ............................................................................................. 35
5.1.1 Information Communication Technology .................................................................... 35
5.1 .2 Material Handling ....................................................................................................... 35
5.1.3 Personnel Competency' ................................................................................................ 35
5.1.4 Training ...................................................................................................................... 35
5.2 Answers To The Research Questions ............................................................................. 36
5.2.1 To What Extend Does Information Communication Technology Affect Business
Perfonnance? ...................................................................................................................... 36
5.2.2 How Does Material Handling Affect Business Performance? ...................................... 36
5.2.3 How Does Personel Competency Affect Business Performance? ................................ 36
5.2.4 How Does Training Affect Business Performance? ..................................................... 36
5.3Conclusion ..................................................................................................................... 36
5.4 Recom1nendation .......... : ................................................................................................ 3 7
5 .4.1 Information Communication Technology .................................................................... 3 7
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5 .4.2 Material Handling ....................................................................................................... 3 7
5 .4.3 Personnel Competency.: .............................................................................................. 3 7
5.4.4 Training ...................................................................................................................... 37
5.5 Area For Further Research ............................................................................................. 37
References ............................................................................................................................ 3 8
Appendix: ........................................................................................................................... 40
WORK PLAN .................................................................................................................... 44
Budget .................................... : ............................................................................................ 46
