ABSTRACT
A lot has been written by many authors about new office technologies and how they have immensely affected secretarial performance.
This study was therefore conducted to find out the secretary and the effect of new office technologies on record keeping management in some selected establishments in Enugu.
As a result of this, research question were formulated as follows:
(a) Do the working environments of practicing secretaries have each of the new office equipment?
(b) Are the available new office equipment being put into effective use?
(c) What factors influence the availability or lack of these new office equipment?
(d) How are the job performance of secretaries affected by these new office machines?
The total population for the study was 70 while the sample for the study consisted 60 practising secretaries randomly selected from four establishments in Enugu, 60 secretaries returned their completed questionnaires which was used as an instrument for data collection. In analyzing the data, simple percentage were used. Findings show that:
(a) These new office machines have been acquired for these establishments and the practicing secretaries.
(b) Lack of maintenance had hindered secretaries from making effective use of these machines.
(c) The major reason for the acquisition of these machines is to enhance production.
(d) Some of the factors militating against the purchase of these machines were lack of funds and trained secretaries.
(e) These machines enhance the efficiency and effectiveness of secretaries.
It was concluded that the acquisition of new office technologies could make secretaries more effective in the performance of their duties.
Based on these findings, the following recommendations were made:
(a) A reasonable purchase of these machines should be made for the practicing secretaries in Enugu.
(b) These establishments should be subsidized by the managements to enable them purchase more of these machines.
(c) Stand-by generating plant should be purchased by these establishments that have power supply problems.
TABLE OF CONTENTS
Title Page
Approval
Dedication
Acknowledgement
Table of content
Abstract
CHAPTER ONE
INTRODUCTION
1.1 Background of the study
1.2 Statement of the problem
1.3 Purpose of the study
1.4 Significance of the study
1.5 Research questions
1.6 Scope and limitation of the study
1.7 Definition of terms
CHAPTER TWO -
REVIEW OF RELATED LITETREATURE
2.1 Reality of new office technologies
2.1.1 Electronic computer
2.1.2 Electronic Typewriter
2.1.3 Word Processors
2.1.4 Facsimile Transmission
2.1.5 Teleprinter
2.1.6 Shredding
2.2 Training needs for intending secretaries
2.3 The Development and definition of new office technologies
2.4 Evolution and growth of Secretarial profession
2.5 Effects of new office technologies on job performance of secretaries
2.6 Summary
CHAPTER THREE –
RESEARCH METHODOLOGY
3.1 Research design
3.2 Area of study
3.3 Population
3.4 Sample of the study
3.5 Instrumentation
3.6 Data collection procedure
3.7 Method of analyzing data
CHAPTER FOUR:
4.1 Data analysis
CHAPTER FIVE:
5.1 Summary of findings
5.2 Conclusion
5.3 Recommendations
5.4 Suggestions for further studies
