ABSTRACT
It was write aim of identifying the major contributions of the secretary to the success of banking administration and determining whether the secretary could be avoided in the scheme of activities without much problems that a through research was carried out in First Bank of Nigeria PLC Enugu both in the Head Office and two branches.
The purpose of which was to find answers to this and other pertinent questions by examining the duties, roles and the very functions, which make the secretary, indispensable for (otherwise) to business.
The major hypothesis that was used to draw up questions is
That no business could survive without the service of a secretary.
Information was obtained through administration of questionnaires, which were analyzed and interpreted using the simple percentage method of analysis.
The study reveals that the major hypothesis tested was upheld. That is to say that the study showed that the secretary was very important to any Bank Administration and that no business could be well conducted. If secretarial services were to be unavailable
Furthermore, some members of the bank were interviewed on their perception of the secretary. This also helped the researcher in tertiary the remaining hypothesis.
Finally, suggestions were offered on how to improve the status of secretaries by making available, adequate training facilities to them in order to brighten their prospect. Also, trainers of secretaries and trainee secretaries were advised to keep the profession on the sound track of dignified services with a touch of humanity
TABLE OF CONTENT
Title page
Approval page
Dedication
Acknowledgement
Abstract
Table of content
CHAPTER ONE
1.1 Introduction
1.2 History of the Bank
1.3 The purpose of the study
1.4 Statement of the problems
1.5 Hypothesis
1.6 Significance
1.7 Delimitation/scope of the study
CHAPTER TWO
2.0 Bank Administration
2.1 Qualifications of a secretary
2.2 The secretary in the eyes of the public
2.3 The role of the secretary
2.3.1 Handling of files and filing
2.3.2 Objectives of filing
2.3.3 Handling correspondence
2.4 Production of document
2.5 The secretary’s contributions to the executive effectiveness
2.6 Versatility of secretarial duties
2.7 Importance of human relations
2.8 The incompetent secretary
2.9 Time management skill
2.10 Telephone manner.
2.10.1Telephone as a medium of development
CHAPTER THREE
3.1 Research methodology
3.2 Sources of data supply
3.3 Population of the study
3.4 Sampling procedure
3.5 Sample size
3.6 Validity and reliability of the instrument
3.7 Method of data collection
3.8 Administrative of the instrument
3.9 Method of data analysis
CHAPTER FOUR
4.1 Presentation and analysis of data
CHAPTER FIVE
5.1 Findings, conclusions, and recommendations
5.2 Findings
5.3 Conclusions and recommendations
5.4 Limitation of the study
References
Questionnaire.
