ABSTRACT
This research work “The effects of poor office environment on the secretary’s job performance” was carried out with the overall aim of fining out the effects of poor office environment on the secretary’s job performance.
Institute of Management and Technology was used as a case study. The data for this study was collected through the use of questionnaire and observation methods. The administered questionnaire were analyzed in tabular forms using simple percentages. The outcome of the study proved that the depressing and stimulating nature of most offices have a few-reaching negative effects on the overall job performance of secretaries. Equally small floor space and congested nature of some offices does not give the secretaries adequate comfort and balance to discharge their duties effectively and efficiently. Other problems included poor remunerations, lack of necessary equipment and noise proof devices in most of the offices. Based on these findings the researcher recommended that:
i.Offices should be stimulating and comfortably furnished so as to encouraged productivity and boast the moral of the secretary.
ii.There should be enough floor space and if possible separate rooms to avoid over crowding and cluster of materials which make an office to look shabby and depressed.
iii.The management of the Institute should establish a pension scheme and adequate remuneration to its workers and in particular the secretary in order to boast their moral and encourage them to stay in their section.
iv.Equally necessary office equipment and stationery should be provided to the secretary.
TABLE OF CONTENTS
Title pagei
Approval pageii
Dedicationiii
Acknowledgementiv
Table of Contentsvi
Abstractx
CHAPTER ONE
1.1Background of the study1
1.2Statement of the problem2
1.3Objectives of the study3
1.4Significance of the study4
1.5Research questions5
1.6Scope / delimitation5
1.7Definition of terms6
CHAPTER TWO
2.0Review of related literature8
2.1The concept and definition of office and office environment10
2.2The secretary and her office duties12
2.3Human relations in the office13
2.4The secretary and other members of staff relationship15
2.5The physical office environment17
2.6Ventilation18
2.7Lighting20
2.8Heating23
2.9Interior decoration and furnishing24
2.10Music conditioning31
2.11Noise – proof / control33
2.12Office space/accommodation35
2.13Safety measures38
2.14Effects of secretary’s performance due to poor
office environment40
CHAPTER THREE
Research methodology and design41
3.1Research design41
3.2Area of study41
3.3Population of the study42
3.4Sample and sampling procedures42
3.5Instruments for data collection43
3.6Validity of the instrument44
3.7Reliability of the research instrument44
3.8Method of administration of the research instrument45
3.9Method of data analysis45
CHAPTER FOUR
Presentation, Analysis and Interpretation of Data47
CHAPTER FIVE
Findings, recommendations and conclusion63
5.1Findings63
5.2Conclusion65
5.3Implication of the results65
5.4Recommendations66
5.5Area for further studies68
References69
Appendices71
