THE ROLE OF MOTIVATION AND JOB SATISFACTION IN IMPROVING THE PERFORMANCE OF FINANCIAL INSTITUTION, A CASE STUDY OF FBN ABUJA

ABSTRACT

The study is a
descriptive survey designed to examine the roles of motivation and job
satisfaction in improving performance of financial institution. A total of fifty
respondents were selected from First Bank of Nigeria Abuja FCT to form a sample
size. A test and retest method was used to determine the reliability of the
questionnaire items. The data collected from the field through the
administration of questionnaire was organized, using frequency distribution
table, simple percentage and non-parametric test of significance known as
Chi-Square (X²) was used to test the hypotheses formulated. The
findings showed that there is a significant impact of motivation and job
satisfaction on performance of financial institution in Nigeria. The study
therefore recommends among others that management should endeavor to have a man
power plan or strategies, in terms of remuneration, fringe benefits, and reward
recognition schemes for staff members, training and development programs. This
is to assist them in reducing dissatisfaction among staff members, reduce
employee turnover and also maximize profit for organization.

TABLE
OF CONTENTS

CHAPTER ONE:

INTRODUCTION

1.1     Background
to the study

1.2     Statement
of the Problems

1.3     Objectives
of the study

1.4     Research
Questions

1.5     statement
of Hypothesis

1.6     Significance
of the Study

1.7     Scope
of the study

1.8     Definition
of Terms

1.9     Historical
Background of First Bank of Nigeria

CHAPTER TWO:

REVIEW OF RELATED LITERATURE

2.1     The
Concept of Motivation 

2.2     The Concept of Job Satisfaction

mso-fareast-font-family:"Times New Roman"">2.3     Money
as a Motivating Factor

2.4     Components and Types of Motivation

2.5     Organizational Performance

2.6     Theories of Motivation

CHAPTER THREE:

RESEARCH METHODS

3.0     Introduction

3.1     Research Design

3.2     Population
of the Study

3.3     Sample
Size of the Study

3.4     Sampling
Technique

3.5     Sampling
Procedure

3.6     Method of Data Collection

3.7     Validity of Research Instrument

3.8     Reliability of Research Instrument   

3.9     Method of Data Analysis

CHAPTER FOUR:

PRESENTATION AND ANALYSIS OF DATA

4.1     Introduction

4.2     Presentation
and Analysis of Questionnaire Data

4.3     Testing
and Interpretation of Hypotheses

CHAPTER FIVE:

SUMMARY, CONCLUSIONS AND RECOMMENDATIONS

5.1     Summary
of Findings

5.2     Conclusions

5.3     Recommendations

          REFERENCES

          APPENDIX