The performance of small and medium enterprises (SMEs) is considered one of the driving forces for developing countries like Kenya, where the economy has benefitted greatly from the contribution of SMEs. The traditional mode of delivering products and services by SMEs to the consumers is through a single distribution channel and that is physical... Continue Reading
Semi-autonomous government agencies within the state department of energy are critical to the taxpayer and the government for efficiency in public service delivery. Diverse studies have examined the role of internal audit on the organizational performance but do not link internal audit to organizational performance within semiautonomous state... Continue Reading
With the advent of devolution in Kenya, it is possible that most of the conflict in the public sector organizations today stem from the restructuring of government. Many County governments are yet to resolve some teething problems on many fronts which threaten to impede their functions and slow down the devolution process considerably. Some of... Continue Reading
Balance Score Card (BSC) is multi-dimensional performance management able to measure both fiscal and non-fiscal indicators for the purposes of improving firms‟ performance. Balance Score Cardhas been used by firms to align their activities to strategic outcomes. The study assessed application of the Balance Score card Strategy on performance of... Continue Reading
Most organizational valuable information exists in the form of documents, be it correspondence, memos, policy documents, contractual agreements and reports. Crucial business processes are not only based on but also driven to a great extent by document flows. The purpose of this study was to determine how organizational, technological and human... Continue Reading
The widespread use of mobile phones, the various information access it provides to its users, and the vast presence and significant impact of mobile phone on users’ daily life make mobile phones important devices to study. The research focused on the determinants of choice of mobile phone brand among university students in Kenya. The specific... Continue Reading
The purpose of this study was to investigate the effects of micro-finance funding on the performance of small and medium enterprises within Nakuru town. More specifically, the study sought to analyze the effect of MFI’s cost of credit on the performance of SMEs, to determine the effect of non-repayment of MFI’s loans on the performance of SMEs... Continue Reading
Across the globe, studies have shown that the number of projects that are considered challenged or failed is significantly higher than those deemed successful. Further, in an ever intensively competitive market due to digital disruption, organizations are keen to implement projects successfully to avoid wastage of limited capital. The purpose of... Continue Reading
The purpose of this study was to examine generation Y motivators (work relation, work life balance and technology support) and how they affect their organizational commitment. The objectives guiding the study were; to assess the effect of workplace relationship on commitment of generation Y employees, to examine the effect of work life balance on... Continue Reading
Following the adoption of the new constitution by the Kenyan Government in the year 2010, the Judiciary undertook a transformation process which was necessitated by the demand by the people of Kenya though the constitution. Kenya’s Judiciary has therefore embarked on massive transformation initiative which includes decentralization of power,... Continue Reading
Private healthcare system in Kenya have grown tremendously over the last two decades due to various reasons, among them lack of adequate and quality public healthcare services and introduction of user fees. This study therefore aimed at empirically examining the determinants that have influenced consumers’ choice for private health service... Continue Reading
Islamic Banking is one of the rapidly developing areas of finance in Kenya and the world at large. This study aimed to fill the gap in knowledge of the factors that enhance profitability of Islamic banking and especially in Gulf African bank. The objectives of the study were; to examine Shari’ah compliance as a factor influencing the... Continue Reading
ABSTRACT This study sought to investigate determinants of delays in the payment of private health insurance claims in Kenya. The study was guided by the following research questions: What is the influence of internal industry practices on the payment of private health insurance claims processing in Kenya? What is the influence of systems... Continue Reading
ABSTRACT Software as a service is a model that has recently been used to offer software systems in the world. The purpose of this research was to investigate the factors influencing implementation of ERP system as a SAAS among Small and Medium enterprises within the Manufacturing Industry in Nairobi County. Specifically, the study sought to... Continue Reading
ABSTRACT The primary objective of the study was to examine the effects of customer experience management on customer churn in the Telco Industry in Kenya. The specific objectives were: to determine the effect of social environment on mitigation of customer churn in the Telco Industry, to examine the effects of service interface on mitigation of... Continue Reading
Past research has shown that even though excellent strategic plans have been written in public secondary schools, few have been successfully implemented. Crafting the best strategic plan is not the end in itself. Final results can only be realized once the plan has been successfully implemented. It is a lot easier to craft strategic plans than... Continue Reading
Today businesses are expected to take on additional social responsibilities aside from maximising profits and shareholders‟ wealth. Pressure from stakeholders have induced the businesses to espouse sustainable practices that look beyond their economic and legal requirements but also fulfil social obligations. However, due to their limited... Continue Reading
Tier one commercial banks in Kenya operate under an extremely competitive environment in which there is competition for market share, customer numbers, loan clients, deposits and profitability levels. One of the strategies that have been adopted for the purposes of building competitive advantages is the adoption of new technologies.... Continue Reading
Financial distress prospect is a key bother to the executives and different business partners for quite some time. The impact of financial distress and bankruptcy on firms is hard to the extent of ignoring it is impossible. Financial distress is not a selective event it attacks or can happen both too big organizations and small... Continue Reading
Privacy invasion is an offence perpetrated by availability, access, and use of advanced mobile devices when they land in the wrong hands of people who have the intention of infringing into the space of either individuals or organizations. There have been many incidences of infringement on people‟s privacy by exposing their personal lives ... Continue Reading
Small and Micro Enterprises play a vital role in job creation and make significant contributions to economic growth in developed and developing economies alike. However, one on the main challenges of small and micro enterprise has been access to finances and capital. This study therefore sought to evaluate the factors influencing Small and... Continue Reading
SACCOs operating front office services are required by law to comply with the regulations stipulated in the SACCO societies Act enacted in the year 2008. The authority is mandated to: license, regulate and supervise the SACCO societies. This study explored the effect of SASRA regulations on the Returns of SACCOs. This study focused on... Continue Reading
This study attempted to establish the effect of unionization on employees’ performance in family owned businesses in Kenya. The need to manage employee performance every day is the key to an effective performance management system. The researcher specifically sought to establish the effect of union mediated in compensation on performance... Continue Reading
In Kenya, there are few empirical studies that focus on the relationship between budget and trade deficit. The existing empirical studies used panel and cross-section data to examine the relationship between budget deficit and trade deficit. The findings of these studies may not adequately capture the relationship between the two deficits... Continue Reading
Security companies have resulted to Business Continuity Management (BCM) practices in an effort to ensure continuity of business operations. Organizational performance is crucial and BCM is one of the key driving forces to strengthen a firm’s ability to withstand risks and survive under extreme organizational and environmental pressures.... Continue Reading