Corporate governance involves the codes of practice that have been put in place to ensure that organizations are well managed and controlled. It entails accountability, authority, leadership, stewardship direction and control exercised by organizations. Corporate governance is one of the ideals in performance of public entities in Kenya... Continue Reading
The aim of this study was to investigate the effect of customer service strategies on customer loyalty of insurance firms. The study specifically sought to establish the extent to which quality service, service bay ambience and technology support strategies affect loyalty of CIC insurance Group customers in Nakuru County. In order achieve... Continue Reading
The developing world, including Uganda, has experienced an explosive growth in the number and types of non-governmental organizations (NGOs) in recent decades. These “third sector” organizations have become important in filling the service delivery gaps especially in health and education. Using the case of the NGOs in Gulu District, this... Continue Reading
There is need for critical service delivery in REA a state corporation which is mandated to accelerate the pace of rural electrification in order to promote sustainable socio economic development. Like any other organizations ,it faces complains about service delivery, it is normal for a human being not to get satisfaction no matter how good... Continue Reading
Following the promulgation of the new constitution of Kenya in 2010, several functions previously done by the central government were devolved to the counties. County government of Nakuru has various human resource functions that have been devolved from the central government of Kenya; these include devolved recruitment and selection,... Continue Reading
Savings and Credit Cooperative Societies (SACCOs) play an essential role in economic development as part of the financial system. In Kenya, 63% of population benefit from SACCOs. SACCOs are vital instrument embraced by Kenyan Government towards increasing financial inclusion especially now that financial transactions are tending towards a ... Continue Reading
The International Labour Organization estimates that, globally, about 2.2 million people die annually from occupational accidents and diseases another 270 million suffer from serious non-fatal injuries while 160 million fall ill for shorter or longer periods from work-related causes. The estimated costs of occupational accidents and... Continue Reading
The large scale maize farming is often faces diverse risks that undermine the financial viability of the farming venture. These risks include variability in prices occasioned by changes in market factors, risks of pests, climate change, theft, low yield and poor seed quality. These risks work to undermine the financial performance of the... Continue Reading
The transport and distribution of the petroleum products by Kenya Pipeline Company is key in the social economic development of the country. Efficiency in the transport and distribution of the petroleum products ensures that the right volumes of the products are delivered, at the right price, and in a sustainable manner. This study sought to... Continue Reading
Service delivery is the main mandate of the public sector and efficiency is critical to service delivery. However, the public sector has experienced several challenges in service delivery provision that impact the quality, timeliness and costs of these services. In the Directorate of Immigration and Registration of Persons ... Continue Reading
In achieving organizational excellence employers and employees need to work together in order to achieve the bank’s overall strategic goals. This research sought to determine the influence of Mckinsey’s 7s model on organizational excellence of Development banks in Kenya particularly the PTA bank. The Mckinsey’s 7s includes strategy,... Continue Reading
The ambulance services industry in the country is very competitive, and most of the companies in the industry are facing service delivery challenges. This study analyzed the association between relationship marketing and sustainable competitive advantage in AMREF Flying Doctors, Nairobi. The specific objectives of the study included; ... Continue Reading
Business Process Re-engineering (BPR) has been widely adopted by private businesses and has been a focus of research since the 1990s and it is still one of the top five management concerns for Information Technology (IT) executives globally. However, the adoption of BPR in the public sector in general, and in the public sectors of developing... Continue Reading
In keeping with the advancement in technology, savings and credit cooperative societies have in the recent past undergone major technological leaps in the provision of banking services by adoption of mobile banking technology. This model of banking was particularly useful in providing efficiency and accessibility of banking services without the... Continue Reading
Philanthropic Corporate Social Responsibility (CSR) as a common business practice has only recently established a foothold in developing countries. Every business takes birth, survives and grows with the consent and co-operation with the society. The society provides inputs to the business and accepts its outputs. Naturally the business owes... Continue Reading
The role of financial service accessibility as a growth strategy at equity bank has received considerable attention in the last twenty five years showing effective connection. The specific objective therefore was to assess and determine how financial institutional factors, financial structure, collateral requirements, and awareness of funding... Continue Reading
Participation is a process through which stakeholders’ input and share control over development initiatives, decisions and resources which affect them. The concept of public participation in the budgeting process has been extensively examined by scholars. Various scholars are all in agreement that participation of stakeholders in the budgeting... Continue Reading
E-health is emerging as one of the most important paradigms of healthcare management due to its significant potential to deliver cost-effective, quality health care, and spending on ehealth systems by governments and development partners. Consequently, the usage of ehealth systems is increasing worldwide. However, E-Health adoption remain low in... Continue Reading
Change is an inevitable part of any growing industry. The forces of change are brought about by the political, social, technological, economic and legal environment in which all organizations operate in. The study therefore sought to investigate the effect of organizational culture on change management in county government of Nakuru Kenya. More... Continue Reading
The International Labour Organization estimates that, globally, about 2.2 million people die annually from occupational accidents and diseases another 270 million suffer from serious non-fatal injuries while 160 million fall ill for shorter or longer periods from work-related causes. The estimated costs of occupational accidents and occupational... Continue Reading
Most capital structure studies to date are based on data from developed countries’ firms and very few studies provide evidence from developing countries. Capital structure of Microfinance banks in Kenya has not been investigated; there is no clear understanding on how microfinance banks construct their capital structure and what internal... Continue Reading
Public private partnerships (PPP) are pursued to leverage knowledge, resources, and capabilities to achieve public goals. Despite its strategic role in enhancing optimal benefits of PPPs, synergy is a developing concept in most of the PPPs in developing economies, Kenya included which largely remains untested coupled with lack of models to... Continue Reading
Projects are undertaken with the end goal of getting completed someday. Project completion is a collective responsibility among the parties involved. The dilemma and struggle for project completion is a concern in the 21st century. The study intended to find out possible effect of scope changes on project completion among road construction... Continue Reading
There has been a renewed interest on the role of the boards in the performance of an organization due to various corporate scandals and failures. Corporate governance affects organizations‟ performance as organizations with better corporate governance guarantee increased shareholder wealth and limit the risk of the investment. The study analyzed... Continue Reading
Leadership has the ability to bring a vision into reality by making swift decisions and inspiring others. Leadership is guiding people and the company in the right direction through empowerment and inspiration, objectively enabling people to achieve organizational goals, whereas management is a set of processes that help the company to be... Continue Reading