The telecommunication sector plays a critical role in communication, contributing to the Gross Domestic Product (GDP), creation of economic opportunities through mobile money agents, facilitating economic activities, facilitating the provision of mobile money and internet services. The firm performance of the telecommunication companies are... Continue Reading
The ambulance services industry in the country is very competitive, and most of the companies in the industry are facing service delivery challenges. This study analyzed the association between relationship marketing and sustainable competitive advantage in AMREF Flying Doctors, Nairobi. The specific objectives of the study included; determining... Continue Reading
Working capital management entails the relationship between a firm's current assets and its current liabilities and it plays an integral role in financial decision making. It involves the management of the most liquid resources of the firm which includes cash and cash equivalents, Inventories and trade and other receivables. Majority of firms do... Continue Reading
A Sacco society is defined as a user-owed, user-controlled business that distributes benefits based on patronage. Direct government regulation of Saccos came about through legislation enacted by the Kenyan parliament, the Sacco Act of 2008. The regulations were necessitated by the need to give proper structures and prudential standards to Saccos... Continue Reading
Water is an important natural resource, indispensable for life and also the backbone of growth and prosperity for mankind. Kenya is a water scarce country with renewable fresh water per capita at 647m 3 against the United Nations recommended minimum of 1,000m 3 . Despite the efforts made by the Government of Kenya,... Continue Reading
Internal control plays an important role in preventing and detecting fraud and protecting the organization's resources, both physical and intangible but fraud is still reported. At the organizational level, internal control objectives relate to the reliability of financial reporting, timely feedback on the achievement of operational or... Continue Reading
Since independence, Kenya’s banking sector has continued to grow particularly in regard to inclusiveness, efficiency, and stability. However, in the recent past, the sector has witnessed a number of challenges manifesting in some commercial banks posting losses while others collapsing. Organizational alignment as an important factor can... Continue Reading
Since the 1990s, poverty reduction has taken priority at both national and international development levels. Within this framework, various initiatives have been taken. Microfinance has caught the attention of many Aid donors, Non-Governmental Organizations and Governments as an effective tool for poverty reduction. The successful use of... Continue Reading
ABSTRACT It is generally perceived that there is diversity in the workforce of any endeavor, be it business, government, or common society. This study therefore tries to discover the impact of workforce diversity on organizational performance in cross river state in Nigeria for the study. We utilized the Blau's1977 list of heterogeneity to gauge... Continue Reading
The purpose of this study was to investigate the effect of school culture on leading strategic change in public secondary schools especially in Nakuru Sub-County. The specific objectives were to examine the effect of goal orientation, find out the effect of team orientation, assess the effect of customer orientation, and evaluate the effect... Continue Reading
There has been unprecedented competition in the financial sector particularly amongst commercial banks. This trend has persuaded banks to be more innovative in order to remain relevant in the sector. One of the key innovations is the introduction of agency banking in the industry. Since the inception of the same in 2010, it has not been... Continue Reading
The research project sought to examine the effect of listing with Credit Reference Bureau service on non-performing loans of deposit taking microfinance institutions in Kenya. The specific objectives were to assess how loan recoveries as a result of listing with credit reference bureau affects non-performing loans by deposit taking... Continue Reading
Collaboration is currently one of the key elements of institutional competitiveness. In the face of continuous world economic changes, competition allows many institutions to improve and accelerate their collaboration processes. Universities as traditional sources of knowledge might be involved in such kind of collaboration. The increasing... Continue Reading
Many organizations are able to generate innovative strategic plans, but few are able to successfully implement these plans. NCPB has a five year strategic plan that runs through the year 2009 to 2013. East Africa Grain Council (2009), NCPB reforms are long overdue, the NCPB strategic plan is not available in the public domain and... Continue Reading
Quality in higher education has been important for decades. In Kenya, quality in universities was embraced some years back by facilitating the vigorous vetting of programmes; matching the programmes with the existing capacity and competent sourcing of human resources to run the programmes. Part-time employment has thus become a common... Continue Reading
Audit reports by the office of the controller of budget for three consecutive years from 2013 – 2015 revealed gross financial mismanagement and a fall in revenue collection even after County Governments have put in place the Integrated Financial Management Systems (IFMIS) and e-pay systems in accordance with the requirements of the Public... Continue Reading
The purpose of this study was to investigate the effects of strategic responses to advances in technology on organization‟s performance: looking at the evidence from textbook publishers in Kenya. More specifically, the study sought to evaluate how Change in Recruitment processes, Human Resource Development, Customer Relations Management... Continue Reading
SACCOs are on the forefront to offer financial services to their members; but they encounter with countless problems such as lack of customer care services, lack of good governance, weak member confidence, and inadequate use of technology, insufficient financial services, high registration costs and increasing interest rates among others.... Continue Reading
Islamic Banking is one of the rapidly developing areas of finance in Kenya and the world at large. This study aimed to fill the gap in knowledge of the factors that enhance profitability of Islamic banking and especially in Gulf African bank. The objectives of the study were; to examine Shari’ah compliance as a factor influencing the... Continue Reading
The purpose of this study was to examine generation Y motivators (work relation, work life balance and technology support) and how they affect their organizational commitment. The objectives guiding the study were; to assess the effect of workplace relationship on commitment of generation Y employees, to examine the effect of work life... Continue Reading
The main aim of this study was to determine the effect of Electronic Point of Sale System on operational efficiency of Hotels within Nakuru County. Specifically, the study determined the effect of electronic Point of Sale System (EPOS) data processing, transactional tracking, transactional security and reporting systems on operational efficiency... Continue Reading
Knowledge Management in organizations has become an important strategic weapon for sustaining competitive advantage. Knowledge management manages the corporation’s knowledge through a systematically and organizationally specified process for acquiring, organizing, sustaining, applying, sharing and renewing both the tactic and explicit knowledge... Continue Reading
Working capital management entails the relationship between a firm's current assets and its current liabilities and it plays an integral role in financial decision making. It involves the management of the most liquid resources of the firm which includes cash and cash equivalents, Inventories and trade and other receivables. Majority of firms... Continue Reading
Every business takes birth, survives and grows with the consent and co-operation of the society. The society provides inputs to the business and accepts its output. Naturally the business owes everything to the society. Corporate Social Responsibility denotes organizations’ willingness to take responsibility and accountability for the... Continue Reading
Companies face many challenges when attempting to gain market share and maintain a competitive advantage over rivals. It can be difficult to know which strategies are worth pursuing based on a business’ position in the industry and on the competitive nature of the industry. A number of studies have been done in Kenya on resources and their... Continue Reading