ABSTRACT
The study examined the problems encountered by secretaries in some selected banks in Enugu metropolis
A total of eighty-eight questionnaires were administered to eighty-eight secretaries in these banks. After the analysis, the researcher made some findings with respect to the sample population studied.
That secretaries are not paid the same salary grade level as their counterparts in other profession
That secretaries are not allowed to make use of their initiatives in carrying out their duties.
That secretaries do not enjoy training opportunities etc.
It was also fund out that the likely effects of these problems includes: Low productivity, poor quality jobs, lack of job satisfaction and so on.
Some recommendations were made on what could be done so as to enhance the prospects of these secretaries. In the light pf the above, it was recommended that the secretary’s duties and responsibilities be matched with their qualifications and training.
It was also recommended that adequate salaries, job satisfaction, job enrichment programmes and opportunities for retaining, seminars, conferences and professional membership be provided for them so as to enhance their job satisfaction, espirit de corps, rapport and word performance.
TABLE OF CONTENT
Title page
Approval page
Dedication
Acknowledgement
Abstract
List of table
Table of content
CHAPTER ONE
INTRODUCTION
1.1 Background of the study
1.2 Statement of the problem
1.3 Purpose of the study
1.4 Research questions
1.5 Significance of the study
1.6 Delimitation of the study
1.7 Definition of terms
CHAPTER TWO
LITERATURE REVIEW
2.1 Brief history of the secretarial profession.
2.2 Definition of the word “secretaryâ€
2.3 Categories of secretary
2.4 Attributes of a secretary
2.5 Problems of secretarial personnel
2.6 Occupational changes and its effects on secretary
2.7 Summary of literature review
CHAPTER THREE
RESEARCH DESIGN AND METHODOLOGY
3.1 Areas of study
3.2 Population of the study
3.3 Sample size
3.4 Method of investigation
3.5 The research instrument used
3.6 Validity of the instrument used
3.7 Method of administration and collection of questionnaires
3.8 Method of data analysis.
CHAPTER FOUR
DATA PRESENTATION AND ANALYSIS
4.1 Relevance of responses to the research questions
4.2 Interpretation of data
4.3 Discussion of findings
CHAPTER FIVE
SUMMARY, RECOMMENDATION AND CONCLUSIONS
5.1 Summary of findings
5.2 Recommendations
5.3 Conclusions
5.4 Limitation of the study
5.5 Areas of further research
Reference
Appendixâ€
1: Transmittal letter
2: Questionnaire.
